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TechOp Solutions InternationalTI

Remote Call Center Representative

TechOp Solutions International, Inc. (TechOp) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that provides technology and operational solutions to government and commercial clients, specializing in areas like Homeland Security and Defense. They focus on enabling clients to maintain situational awareness and make informed decisions under pressure.

TechOp Solutions International

Employee count: 51-200

United States only

TechOp Solutions is seeking CSRs who can provide masterful guidance in a federal contact center environment. Strong candidates will have exceptional customer service skills, including experience deescalating calls, and proficiency in use of common office tools. Team members will support leadership across all aspects of contact center operations, and demonstrate courtesy and professionalism in customer interactions.

Remote position, but candidate must reside in the Columbia, SC metropolitan area

Duties:

  • Answer inbound calls, emails, chats, and other contact channels.
  • Provide direct customer service
  • Maintain service quality standards, including courtesy, professionalism, and efficiency.
  • Other duties, as assigned

Requirements

  • HS degree, or equivalent, required
  • Customer service experience
  • Must be able to pass a typing test
  • Must be able to obtain and maintain government agency suitability requirements as a condition of employment
  • Ability to use telephony tools and applications
  • Good verbal and written communication skills
  • Basis computer skills
  • A reliable, hard-wired internet connection is required

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level

Location requirements

Hiring timezones

United States +/- 0 hours

About TechOp Solutions International

Learn more about TechOp Solutions International and their company culture.

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At the heart of TechOp Solutions International, Inc. (TechOp) is a culture deeply rooted in service, integrity, and a commitment to excellence. Incorporated in 2005 and proudly operating as a Service-Disabled Veteran-Owned Small Business (SDVOSB), TechOp's mission is to provide unparalleled technology and operational solutions. The company primarily supports senior decision-makers within Homeland Security, Homeland Defense, and other federal, state, and local government agencies, as well as private and commercial enterprises. These are organizations that consistently face the critical need to maintain situational awareness, collect and analyze vital information, and make timely, risk-mitigated decisions, often under immense pressure and challenging circumstances. TechOp's team is distinguished by its unique blend of operational and technical expertise; they are more operational than many technologists and more technical than most operators, enabling them to deliver distinctive and comprehensive solutions.

TechOp fosters an open, diverse, challenging, and team-oriented environment where associates are empowered to succeed, achieve job satisfaction, and experience continuous professional and personal growth. Recognizing that sustained success is built upon the vision, commitment, and integrity of its valued team members, TechOp is dedicated to making careers with the company a rewarding and worthwhile venture. This dedication is reflected in highly competitive salaries, comprehensive benefits packages, and performance-based compensation tied to both individual and company achievements. A core tenet of the TechOp culture is the 'Quality of Worklife' initiative, which emphasizes a healthy balance between professional responsibilities and personal life, a commitment that truly sets the company apart. Furthermore, TechOp is an Equal Opportunity/Affirmative Action Employer, proactively recruiting, hiring, training, and promoting women, minorities, people with disabilities, and veterans to ensure equal opportunities for all. This commitment to its people and its mission allows TechOp to consistently exceed client expectations and strive to be regarded as the best contractor in its industry.

Tech stack

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TechOp Solutions International

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TechOp Solutions International hiring Remote Call Center Representative • Remote (Work from Home) | Himalayas