United States onlyTebra only initiates contact with candidates via email from an official Tebra email address (@tebra.com, @patientpop.com, or @kareo.com) or through our applicant tracking system, Greenhouse. We will only ask you to provide sensitive personal information through our official application portal — not via social media or text message. We do not conduct interviews via instant messaging.
About the Role
An Implementation Specialist welcomes, coordinates and sets expectations for our customers during their first experiences with Tebra.
Your Area of Focus
- Own end-to-end onboarding experience for new customers; involves leading a series of milestone onboarding calls over a 60-day period.
- Embrace a sense of ownership over the customer’s onboarding experience and success in their first year with Tebra.
- Deliver world-class customer service; create engaging and energetic momentum with customers.
- Provide timely communication to assigned customers and internal teams; includes email, phone, and scheduling calls.
- Set proper partnership expectations regarding timeline, points of contact, how to receive help, etc.
- Gather requirements, contact information & preferences, value drivers and other preferences relevant to product mix purchased.
- Identify potential areas of risk if expectations are not aligned, escalate accordingly.
- Guide customers through relevant self-paced eLearnings; provide hands-on training as needed by the customer.
- Ensure customers are fully set up and adoption of applicable product features is completed before onboarding graduation.
- Effectively collaborate internally to leverage resources to ensure each customer’s success.
- Demonstrate exceptional problem solving and ability to navigate customer concerns.
- Be a product expert and clearly communicate the value of the Tebra product to address all customer needs.
- Adapt to evolving internal processes and contribute to continuous improvement efforts, including providing feedback and supporting onboarding workflow optimization.
- Ensure accurate and thorough documentation of all customer interactions, key milestones, requirements, and decisions throughout the onboarding lifecycle.
Your Professional Qualifications
- 1-2 years of customer facing experience leading or supporting implementations of software solutions.
- Experience specifically in SaaS environments in a project coordinator or customer success role is a plus.
- Strong analytical skills, project management or project coordinator background.
- Excellent communication skills.
- Good negotiation, conflict resolution and influencing skills.
- Strong multi-tasking, results oriented skills.
- Ability to work in a fast-paced environment.
(For Recruiter use only)
In compliance with California's pay transparency laws, the compensation range for this position will be provided and may include an hourly rate, annual salary, or On-Target Earnings (OTE), depending on the nature of the role. The specific compensation structure and detailed range will be discussed with qualified candidates during the initial talent screen.
About Tebra
Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra.
Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we’re building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.
Our Values
Start with the Customer
We get to know our customers - and their patients - and look at the world through their lens.
Keep It Simple
Healthcare is too complex. We aim to simplify it for everyone.
Stay Entrepreneurial
We reject the status quo and solve problems with creativity, perseverance, and a bias to action.
Better Together
We are diverse, humble, and collaborative. We put the team first and win together.
Celebrate Success
Life is short and joy is underrated. We take time to have fun and celebrate success.
Perks & Benefits
United States: In addition to our healthcare benefits, we also offer amazing perks! Need work from home basics? We offer a discount through Dell! We also offer a number of resources to help you keep your mind and body healthy. Check out Gympass for a great workout, or TelusEmployee Assistance Program to find mental health resources, along with other resources for everyday occurrences.
Costa Rica: To assist with all of life’s needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount! We also offer a number of resources to help you keep your mind and body healthy. Check out Gympass for access to health and fitness apps, or Telus Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.
Compliance & Privacy Disclosures
NOTE: Tebra is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
California residents who apply or are recruited for a job with us: please carefully review our California-specific Privacy Notice under the California Consumer Protection Act here: https://www.tebra.com/privacy-policy/california-supplemental-notice/
If you would like to report a fraudulent Tebra job posting, please contact us at talentacquisition@tebra.com and consider reporting your experience to the FBI's Internet Crime Complaint Center or the Better Business Bureau to help keep others safe online, too.
As part of our commitment to a fair and efficient hiring process, Tebra utilizes BrightHire, an interview intelligence platform, for our phone and video screenings. This technology records and transcribes interviews to help us ensure consistency, reduce bias, and make more informed hiring decisions. By applying for this position, you acknowledge that your interview may be recorded.
