Flow Cytometer Systems Field Service Engineer

About the Role:

Location:Must reside in the NYC region

We seek a skilled and motivated Field Service Engineer specializing in Flow Cytometer Systems and Cell Sorting equipment. You will provide technical support, repairs, and troubleshooting in clinical environments, working closely with healthcare professionals to ensure optimal system performance and reliability.

What You'll Do:

• Install, modify, maintain, and repair flow cytometer systems, cell sorting equipment, and related laboratory instrumentation.

• Configure and support digital products, middleware, and instrumentation integrations.

• Diagnose and resolve technical issues onsite or remotely, replacing parts as needed.

• Maintain accurate service records in compliance with SOPs and regulatory requirements.

• Coordinate problem resolution to minimize downtime and maximize customer satisfaction.

• Manage company assets, including tools, parts, and inventory.

• Serve as the primary liaison between customers and the company, ensuring clear communication.

• Support cross-departmental collaboration to improve service efficiency.

• Perform corrective maintenance, installations, and performance assurance within targeted timelines.

Who We're Looking For:

• Customer-first mindset with empathy and professionalism.

• Logical problem solver with strong work ethic and dependability.

• Team-oriented, collaborative, and adaptable to change.

• Committed to delivering cost-effective solutions that minimize downtime.

• Associate Degree in Biomedical Engineering or related field preferred.

• 2–3 years of service and customer-facing experience; 1 year in engineering, medical, or science-related environments preferred.

• Strong technical knowledge, problem-solving skills, and familiarity with automation/robotics systems.

• Excellent communication, documentation, and interpersonal skills.

• Proficiency with Microsoft Windows, Office, and PC/network troubleshooting.

• Ability to work independently, adapt to new technologies, and escalate issues appropriately.

• Experience in equipment calibration, data gathering, and service goal monitoring.

Work Environment & Physical Demands

• Hospital/medical settings with potential exposure to hazardous agents (customer will advise prior to service).

• Frequent contact with electrical equipment and use of standard office and medical tools.

• Driving 1–4 hours daily; occasional overnight travel by air/train.

• Flexible schedule with possible overtime, weekend work, and on-call rotation.

• Ability to lift up to 20 lbs frequently and up to 50 lbs occasionally (with assistance).

• Regular standing, walking, kneeling, and reaching; occasional twisting and crawling.

• Use of PPE as required (safety glasses, gloves, steel-toed shoes, etc.)

Salary Range Requirement

Actual annual compensation offered will be based on several variables including geographic location, work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer.

• Qualified candidates can expect a salary beginning at $87,000 or more depending on experience

Key Skills

At Shyft Global Services, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Shyft Global Services, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.