Head of Pre-Sales Solutions

Target Group are a leading business services provider in lending, investments and insurance, creating value for our clients through digital customer journey, outsourcing and operational transformation.

As Head of Pre-Sales Solutions, you are a core member of the Growth Team who works on large and strategic deals, engaging with clients at CxO level and internal stakeholders to shape innovative and differentiated solution propositions.

Reporting to the Growth Officer your role forms part of the Target Solutioning Team, however you’ll also be supporting our parent-company Tech Mahindra on Group sales opportunities. Working with the wider Growth teams, you will concentrate on generating proposal responses for prospective clients throughout the sales cycle (including RFI, RFP and Discovery Phase of new deals won).

You’re responsible for driving the growth activities for large complex deals which may involve multiple service lines and/or technology domains. Accountable for defining the vision, value proposition and transformational direction, which build on the synergies and benefits across Target and Tech Mahindra service offers. You’ll translate complex business initiatives into innovative business-technology solutions, ensuring consistency across traditional solution boundaries.

You will drive the team to work in partnership and collaboration with internal and external stakeholders through positive engagement. As Target progresses modernisation of its core platforms and solution offering, the Growth team will be expected to play a key role. The team will work with other teams especially within Growth but also across Bid and with Tech Mahindra colleagues to build solutions in accordance with best practice architecture principles and Target Design Governance.

Some of the day-to-day responsibilities include:

• Ensure your team perform to their full potential through effective management, learning and development, and coaching. Encourage an owner mentality and accountability of actions.
• Drive performance throughout the Solutions Team to deliver market winning client propositions.
• Build and maintain client relationships in order to exceed client expectations and ensure high levels of client. satisfaction.
• Apply a customer perspective to ensure solutions deliver efficient process aligned to optimum customer journey that is compliant with regulatory frameworks applicable to Target and its clients
• Ensure you and your team take accountability for supporting Bid teams in early client engagement workshops to build early understanding of proposition and vision
• Develop client and market propositions that support the growth of Target and the Tech Mahindra Group, ensuring alignment between client proposition development, market demands, and annual new business financial targets.
• Estimation of Business Solutions effort and costs associated with solutions to support project planning, business cases and commercial pricing / costing
• Champion cost-effective bid submissions, utilising resources effectively throughout the process.
• Defining the blueprint for solutions incorporating holistic end to end solution to ensure all affected areas are covered and full scope identified
• Apply a technology perspective focussed on maximising automation and digital engagement and seeking to maximise reuse of existing capabilities where appropriate
• Minimise variation and maximise reusability through application of effective product governance and standardisation principles and membership of Design Authority Board playing a key role in ensuring application of principles for onboarding of new technologies and deployment of solutions.

Requirements

We're looking for someone who is...

• Client-focused and able to listen to and interpret client needs
• Organised and able to plan and manage multiple opportunities in parallel
• Able to influence and negotiate internal and external views in a productive manner
• Highly motivated to succeed / deliver winning solutions enabling company growth
• An excellent communicator and relationship builder – able to articulate clearly and build rapport and relationships with clients and colleagues at all levels
• An excellent facilitation, questioning and listening skills – demonstrable ability to manage workshops and stakeholder interviews using intelligent analysis, questioning and confident respectful challenge to positively engage stakeholders at all stages of SDLC from Bid to Implementation
• Able to drive and coach individual and team performance to achieve results with a passion for developing others and the emotional intelligence to understand personality types and get the best out of them
• Curious and creative problem solver with strong analytic skills and an ability to understand client’s key strategy drivers and deliver solutions that address needs and consider constraints, regulations and challenges facing clients
• Able to apply knowledge and appreciation of business concepts and requirements
• A sound decision maker with ability to balance risks for customer client, people and business

The successful candidate will ideally have the following experience...

• Managing complex financial servicing outsourced solutions (operational and/or IT – preferably both)
• Managing bids through a robust Bid Governance programme
• Leading and managing teams, coaching and developing high performing teams and outputs
• Leading pre-sales and solutions for large complex deals, ideally in a regulated environment
• In a client facing role including presentations and workshops facilitation and management
• Extensive knowledge of consumer / commercial credit and/or insurance markets
• Appreciation of business, consumer and technological trends within Financial Services Industry

Benefits

• The annual salary for this position is from £90,000, depending on experience
• 30 days holiday plus bank holidays
• Defined Pension Contribution Scheme (Employer matched up to 6%)
• Employee Discount Scheme, access to discounts and offers across 100s of leading retailers.
• Company Paid Private Medical Insurance (benefit in kind)
• Group Life Assurance
• Group Income Protection
• Annual Pay Review
• Discretionary Annual Bonus Scheme
• Help@Hand – Confidential access to health and wellbeing support to include Employee Assistance Program
• Free Flu Vaccinations, Eye Tests and employer contribution towards glasses
• Recognition Scheme
• Free Mortgage Advice and Support

My Flex, our flexible benefits scheme gives colleagues access to additional benefits to supplement their core package. My Flex can save colleagues money by taking advantage of our corporate rates and also help spread the cost, through our monthly payroll deductions.

• Salary Sacrifice Pension Scheme
• Technology Buying Scheme (Salary Sacrifice)
• Critical Illness Cover
• Dental Insurance
• Gym Flex - discounted annual gym/health club memberships
• Taste Cards / Gourmet Cards
• RAC Breakdown Cover
• Charitable Payroll Giving
• Cycle to work Scheme (Salary Sacrifice)
• Health Cash Plans

We’re committed to creating a Diverse & Inclusive culture through the execution of our D&I strategy, community relationships, our people & leaders.

Grow your future with us!