Senior IT Engineer

ABOUT US

Syniti is an innovative, global leader in Enterprise Data Management. With smart and powerful resources like our award-winning software platform and premier consultants, Syniti helps the world’s top enterprises create unique advantage and value with their data. Whether the goal is bringing new products to market faster, accelerating time-to-value for a new ERP system or corporate acquisition, powering new AI/ML initiatives, or increasing profitability by eliminating inefficiencies, Syniti ensures your business’s data is a high-performing and trusted asset. Syniti is also a preferred data solution used by the world’s top system integrators, and a portfolio company of BridgeGrowth Partners LLC. Headquartered in Boston, Massachusetts with offices in 25 countries around the world, Syniti operates in all global regions and industry verticals, and maintains a 100% client success rate across thousands of complex data projects and initiatives.

ABOUT THE ROLE

The Senior IT Engineer / Architect is responsible for the overall design, management, maintenance, uptime and technical oversight of the global Syniti IT operations solutions. The successful candidate will be a leader within the team responsible for the enterprise environment including installation, configuration, documentation, upgrading, automation, and technical support related to all areas of server software, hardware (desktop and server), network and security. Senior IT Engineer / Architect will be equally comfortable with on-premises and cloud technologies. Embodying a data driven model they will manage and analyze the enterprise environment to ensure a high level of performance, security, and integrity throughout, while abiding by industry, regional and corporate standards. The incumbent will also maintain relationships with internal and external stakeholders using a high level of service, trust and security. The ability to quickly assess a need, propose/lead a project, implement with minimal supervision and work cooperatively and establish positive relationships with cross-functional teams and vendors is essential for the role. The successful candidate will be a change agent within IT and the organization complying with compliance and governance.

IT Operations

• Establish and maintain a customer-centric and global service-oriented environments for all operational, support and project responsibilities driven by data and industry standards.
• Design and implement to ensure defined SLAs are met and engage in continuous improvement is maintained across server uptime and network resiliency.
• Work with the IT Operations Director to Control costs and resourcing for both operational activities and projects.
• Design and Administration of Syniti Server Infrastructure components, including but not limited to:
  • SAP Basis
  • Cloud infrastructures AWS/Azure
  • 0365 management
  • VMware technologies
  • Microsoft Windows Server and Active Directory environment
  • Backup and Storage Technologies
  • Linux technologies
  • Enterprise disaster recovery systems
  • Networking
  • Firewalls
• Monitor server and network infrastructure for performance, security, and integrity using industry standard utilities and monitoring tools.
• Perform information assurance activities: patching, scanning and documenting vulnerability remediation plans.
• Propose and implement automations within infrastructure that will reduce level of effort and improve services.
• Proactively manage resources and risks effectively preventing outages and unplanned resource needs.

Management

• Establish regular cadence of meetings with key stakeholders
• Establish and maintain technical controls and adherence to policies within the organization through ITIL, SOC and ISO frameworks.
• Lead Technical Service Design and Technical Transition activities
• Participate in Change Control process particularly in release management.
• Provide Technical leadership and guidance to teach, plan, coach, motivate, the team to their optimum performance levels and career development.
• Document process and architecture narratives; documents, corrects and communicates any variances from defined standard; identifies and recommends material improvement opportunities to management.
• Coordinate the activities of the Server Infrastructure and Help Desk teams to resolve issues, focus efforts, identify and prioritize needs, develop project justifications, IT budgets, schedules and resource plans.
• Monitor trends, research and propose new solutions which would benefit the company.

Information Security

• Participate in a virtual and cross-functional Cyber Incident Response Team for IT operations for any incidents.
• Continual engagement and partnership with ITD and CISO to ensure highest possible protection to the organization.
• Ensure compliance with all Syniti, regulatory (in countries of operations) and industry standards.

• Assess risk, events and ensure best posture and practices are utilized.

WHAT IT TAKES

• Expert at implementing and maintaining highly available environments.
• Expert at designing, configuring, implementing and supporting enterprise level systems.
• Strong troubleshooting experience with infrastructure architectures and web-based applications in a production support capacity required.
• Exceptional multi-tasking skills. Ability to organize and execute on multiple high priority tasks simultaneously.
• Demonstrable expertise working independently as well as in teams, and successfully managing projects to completion.
• 8+ years of managing complex IT environments
• Bachelor’s degree in IT or related discipline
• 3+ years SAP Basis experience installing, configuring, and updating SAP environments
• Lean experience a plus
• IT Change Management process
• Minimum 10 years experience installing and supporting hardware, software and operating systems in an enterprise level Microsoft Windows Environment.

WHAT WE OFFER

• Trust that you are good at what you’re doing. At Syniti you will find a supportive environment and access to learning tools, but micromanagement is not our thing.
• Growth. We are growing rapidly and steadily solving the biggest challenges enterprise companies are faced with today. There was never a better time to join and grow with us. Most importantly you will have the chance to shape our journey and share in our success story.
• Support. We all rely on each other and enable each other to be successful. You won’t stand alone.
• Curiosity and genuine interest in you. We all have our different stories, all equally fascinating with each depicting a different journey and we want to hear them all.
• Recognition. We are the sum of individual achievements and we always take the time to celebrate them.
• An open organisation. Hierarchies are not our thing and access is something we make sure of across the board. We are a family where everyone is just as important, everyone’s work is seen and ideas valued.