Portugal onlySword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere, while significantly reducing costs for payers, self-insured employers, national health systems, and other healthcare organizations. Sword began by reinventing pain care with AI at its core, and has since expanded into women’s health, movement health, and more recently mental health. Since 2020, more than 700,000 members across three continents have completed 10 million AI sessions, helping Sword's 1,000+ enterprise clients avoid over $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies and over 44 patents, Sword Health has raised more than $500 million from leading investors, including Khosla Ventures, General Catalyst, Transformation Capital, and Founders Fund. Learn more at www.swordhealth.com.
We’re looking for an experienced Product Designer to lead the core experience of the Sword Member App. As the central hub for member engagement and retention, the Member App brings together our key solutions while hosting shared features such as chat, profile, and more. This role is critical in shaping a cohesive, user-first platform that supports millions of members in their health journey.
What you'll be doing:
- 1. Lead user-centric research & strategy:
- Advocate for member needs at every stage of product development;
- Conduct research and analyze competitors to uncover insights and opportunities;
- Translate insights into product strategy and actionable design directions.
- 2. Design & prototype solutions:
- Turn requirements into intuitive, visually engaging, and emotionally resonant experiences;
- Work in fast, iterative cycles to improve usability and drive retention;
- Validate and refine designs through user testing, data, and feedback loops.
- 3. Drive cross-functional collaboration:
- Partner closely with engineering, product, and clinical teams;
- Present design rationales and research findings with clarity and influence;
- Ensure seamless design-to-development handoff and uphold quality in execution.
What you’ll need to succeed:
- A passion for creating products that improve people’s health and lives;
- A strong portfolio demonstrating an end-to-end user-centered design process, great examples of brand application on product and micro-interaction sensitivity;
- 5+ years of product design experience, ideally in healthcare, tech, or other complex domains;
- Mastery of Figma and expertise in prototyping;
- Hands-on experience with user research and usability testing;
- Comfort working with data-driven insights to inform design decisions;
- Deep understanding of design systems and atomic design principles;
- Excellent communication skills and proven ability to collaborate cross-functionally;
- Ability to design and facilitate workshops that align teams and spark collaboration.
To ensure you feel good solving a big Human problem, we offer:
- A stimulating, fast-paced environment with lots of room for creativity;
- A bright future at a promising high-tech startup company;
- Career development and growth, with a competitive salary;
- The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare;
- A flexible environment where you can control your hours (remotely) with unlimited vacation;
- Access to our health and well-being program (digital therapist sessions);
- Remote or Hybrid work policy.
Portugal - Sword Benefits & Perks:
• Health, dental and vision insurance
• Meal allowance
• Equity shares
• Remote work allowance
• Flexible working hours
• Work from home
• Discretionary vacation
• Snacks and beverages
• English class
Note: Please note that this position does not offer relocation assistance. Candidates must possess a valid EU visa and be based in Portugal.
Sword Health complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.
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