Bilingual Customer Relations Representative (English/French) - Remote

Company Description

Do you have experience in the restaurant or fast food industry and thrive on a team committed to delivering exceptional customer experiences? Are you a natural communicator and a great listener who asks follow-up questions to resolve problems? Can you remain kind and supportive when customers share their frustrations? Are you the "go-to" person who helps others understand products and services?

Join Us.

Job Description

As a Bilingual Customer Relations Representative, you’ll work from home and deliver exceptional support and solutions to customers calling in for assistance in French and/or English. You'll work with top technologies and systems while having a dedicated team of leaders and peers to support you.

At Sutherland, you can grow your own way, do interesting things, and be yourself. Our teams thrive in an environment of diversity of thought, experiences, and background – we celebrate and embrace our diversity, whole-heartedly.

What we offer:

• Competitive hourly pay, reward & recognition programs, PTO, paid training
• Medical, dental, and vision benefits, EAP, and more health and wellness programs
• Advancement opportunities – 80% of our frontline leaders have been promoted!

Qualifications

• Fluency in English and French
• Must have completed high school or equivalent
• Must have the ability to type 35+ WPM

All equipment will be provided, but the following requirements are necessary in order to be successful working from home:

• Internet speeds of at least 2 Mbps upload and 10 Mbps download (note: wireless and/or satellite Internet Service Providers are not compatible with our systems)
• In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates
• A quiet and secure place to work

IMPORTANT NOTE:This job is open only to residents of Canada, and you must be authorized to work in Canada in order to be considered for employment.

Additional Information

About Us

Sutherland, recently re-certified as a Great Place to Work in Canada, is a digital transformation company, making digital processes feel more human for the customers that we serve. We have been helping customers globally, across industries from financial services to healthcare, entertainment to retail, insurance to gaming, and everything in between, provide exceptional experiences for their customers for over 35 years.

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