Client Operations Manager

About Us

Surreal is where the world’s leading talent manages their AI likeness. We’re still under wraps, but thrilled to share more with you privately.

The Role

As a Client Operations Manager, you'll be part of the company's initial team, helping to build and shape the rapid growth of the company; working directly with senior leadership. Your mission is to ensure our client satisfaction, drive product adoption, and help high-profile clients maximize their value on the platform. In this dynamic role you'll develop a deep understanding of client needs, translating feedback and ideas to internal stakeholders to evolve our product, process, and service. More of what you’ll drive below.

• Sales Enablement: Equip the team with client briefs, customized pitch decks, and product demos to effectively engage potential clients.

• Client Onboarding & Implementation: Co-pilot every step of client onboarding to ensure smooth setup and product education — from prep to execution to tracking.

• Relationship Management: Be a trusted partner and conduct regular check-ins and strategy sessions with clients.

• Client Insights & Collaboration: Gather client feedback to inform product improvements and act as the “voice of the customer” in internal discussions.

• Success Metrics & Reporting: Define, track, and report on client health and success metrics to the team for a clear picture, driven actions for outcomes.

• Systems Development: Help the company learn quickly, implement flexible efficient processes, create clear systems, and constantly develop and iterate the approach and workflows across all functions.

About You

You’re excited to not just have client relationships but forge deep partnerships as a trusted confidant. You thrive in dynamic, client-led work — more on this below.

• 3-5 years of experience

• Proven ability to prepare client briefs, pitch decks, product demos, and resources.

• Strong record of guiding non-technical clients through software onboarding.

• Skilled at ensuring clients are supported from the start, fostering long-term success.

• Adept at acting on client feedback, representing their voice to drive product improvements.

• Data-driven with a focus on defining, tracking, and reporting client success metrics.

• Thrives in a fast-paced and changing environment.