United Kingdom onlyCustomer Success Executive
Remote or Hybrid UK
A little bit about us…
The world’s leading student loyalty network and accredited ‘Great Place To Work’, Pion produces award-winning technology for the biggest retailers on the planet, connecting them with the youth market. Featured in The Sunday Times Tech Track 100 2020, a list of the fastest-growing private tech companies in Britain, we’re always innovating to offer new solutions that satisfy our consumers, drive ROI for our clients and create an empowering workplace for
our employees.
Equity, Diversity & Inclusion at Student Beans
Because this part deserves a place at the top of the job ad… Here at Pion, we’re working hard to grow an inclusive, diverse and respectful group of people we’re proud of. Accountability plays a big role in our company values, and we’re totally honest, open and transparent about our ED&I efforts. This is why we’ve made our commitments and internal statistics visible for everyone to see here. Our ever-evolving culture is defined by our people, and it’s all part of #LifeAtPion. Research shows that while men apply to jobs when they meet 60% of the requirements, women and those in underrepresented groups tend to only apply when they tick every box. We don’t think you should have to tick every box. We value your uniqueness, and it goes without saying that all applications are welcome, even if you don’t think you fit the criteria.
If you need any adjustments to support you with your application, just drop us an email at [email protected].
About the role
As a result of our incredible success and growth, we are looking for a Customer Success Executive.
Responsibilities include:
- Responsibility for assigned small to mid market customers’ success
- Liaising with our brands to understand their goals and aims via success planning workshops.
- Updating our clients on progress, using monthly and quarterly business reviews to maintain accountability and ensure we’re aligning with their goals.
- Analysing campaign results and presenting back to the customer to ensure value is realised and any opportunities to improve are shared.
- Ensure you are able to identify any brands which may be a churn risk, ensuring the best standard of contact and planning to mitigate these issues.
- Leveraging your knowledge and relationship with the customer to identify expansion opportunities for the Account Management team.
Requirements
A little bit about you…
We’d really like to hear from you, if you have…
- Previous experience within a B2B customer success role.
- Comfortable with using data to make informed decisions.
- Clear and effective communication between stakeholders, internally and externally.
- Comfortable working to team targets and OKRs.
- Strong commercial awareness.
Benefits
Life at Pion Let’s take a look at just a few things that make Student Beans an amazing place to work… 🌴 Unlimited holiday. We strongly believe in a healthy work life balance, so we don’t cap the number of paid time off days you take. By doing this, we hope to help promote a sustainable way to work while maintaining your health and wellbeing. 🏆 Accredited 'Great Place To Work’ company in three categories https://www.greatplacetowork.co.uk/workplace/item/3545/Student+Beans 👩🏽💻Remote first working environment, meaning you’re not obligated to come into the office, you can choose the environment you think you excel best in. 📅 Flexi-time, including Flexi Friday which gives you the opportunity to finish at 1.30pm. ❤️ Focus on welfare, including gym memberships, wellness challenges, mental health first aider and health cash plan. 🛍️ Incredible partnership discounts for the biggest brands in the world. Google, Apple, Ted Baker, GymShark, Domino's and Uber to name a few! 🧠 Commitment to personal development and career growth. Think learning budgets, coaching workshops and progression plans. 💻 £200 work from home set up allowance to put towards your home office. Check out our career site for everything you need to know about starting a career with Student Beans… https://partner.studentbeans.com/about-us/careers/ Due to the high volume of applicants we can only respond to shortlisted applicants. By submitting your application, you agree that Student Beans may collect your personal data for recruiting, global organisation planning, and related purposes. Our Applicant Privacy Notice explains what personal information and where we may process, our purposes for processing, and the rights you can exercise over Student Beans' use of your personal information.💰 Competitive salary.
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