Senior Marketing Technology Project Manager

At Stitch, we’re building something extraordinary. As a fast-growing team of passionate marketing technologists, architects, and strategists, we bring together our diverse backgrounds and experiences to work towards one common goal: make marketers’ lives easier with Braze.

Customer engagement is becoming increasingly complex, but with the right technology, processes, and strategies in place, marketers can achieve great things. We're motivated to be drivers of what the future of martech looks like by building solutions that work.

We’re all in on Braze as the leading customer engagement platform and the cornerstone of the modern martech stack. As an Orbit-level certified Braze partner (the highest level of partnership), we work alongside marketers from some of the world’s most beloved brands to stitch together innovative solutions, better processes, and smarter strategies that make marketing magic happen in Braze.

About This Role

As a Senior Project Manager at Stitch, you'll be at the forefront of driving success for our clients' initiatives. You'll work closely with project teams to seamlessly implement and integrate Braze and its technology partners into clients' martech stacks. Your role will be to understand client needs inside out, translate them into actionable plans, and champion their marketing goals throughout the journey. You'll play a crucial role in being responsible for the successful planning, execution, governance, and delivery of complex, cross-functional initiatives. This role partners closely with executives, business stakeholders, and delivery teams to ensure projects are delivered on time, within scope and budget, and aligned to strategic objectives. You will be accountable for risk management, stakeholder communication, and delivery discipline across the project lifecycle.

What You’ll Do

• Lead end-to-end delivery of medium to large, high-visibility projects and programs
• Define project scope, objectives, deliverables, success criteria, and milestones
• Develop and maintain detailed project plans, schedules, and budgets
• Drive execution across multiple workstreams and dependencies
• Ensure adherence to agreed delivery methodology (Agile, Waterfall, Hybrid)
• Serve as the primary point of contact for project sponsors and senior stakeholders
• Facilitate executive-level status reporting, steering committees, and decision forums
• Manage expectations, negotiate scope changes, and resolve conflicts
• Translate business objectives into actionable delivery plans
• Proactively identify, assess, and manage project risks, issues, and dependencies
• Maintain RAID logs and implement mitigation and contingency plans
• Escalate critical risks and issues with clear options and recommendations
• Ensure delivery impacts are understood across business and technical teams
• Manage project budgets, forecasts, and financial tracking
• Coordinate internal and external resources, vendors, and partners
• Monitor capacity, utilization, and delivery performance
• Support contract, SOW, and change management activities as required
• Ensure compliance with PMO standards, controls, and reporting requirements
• Establish clear delivery governance and decision-making frameworks
• Drive quality outcomes and continuous improvement
• Coach and mentor junior project managers where applicable as well as other Stitchers by providing samples and insight around templates, client management strategies, and best practices
• Delve into the details of your projects to develop a deep understanding of the challenges our clients face and work to help create solutions
• Use your relationship-building skills and influence to drive value from the Stitch team
• Conduct meetings and research to understand the expectations of your clients and how they measure success
• Orchestrate PTO coverage for project team members
• Utilize your consulting expertise to step into new or existing accounts with confidence to drive work forward through a strong understanding of the work required
• Utilize Stitch’s internal project management tool, Click-Up, to organize the project team’s tasks and ensure maintenance of the client’s project management tools as well
• Intentionally create and build relationships with clients at multiple levels of the business, Stitch partners, and internal Stitch team members through regular communication and by consistently adding value

• Consistently work with your clients to find new work streams within the business and find new areas to make an impact to expand our existing business with each client

• Contribute new articles and update existing articles within Stitch’s knowledge base

• Own one or more design reviews per quarter and challenge project team members to submit design reviews to ensure that high-quality solutions are brought to the client that meet their requirements
• Bring ideas, recommendations, and writeups to other Business Strategists on expanding accounts, finding new workstreams, unblocking progress, and building other relationships within an account
• Actively provide feedback and suggestions on internal tools and processes including project management, design reviews, knowledge base, documentation templates, and more

• Effectively manage your time to achieve quarterly billable targets and balance multiple projects at once
• Serve as a Stitch advocate, continuing to expand our presence and messaging to client prospects, recruiting prospects, and our partners through a variety of external mediums
• Do your part to help Stitch achieve its quarterly and yearly objectives
• Occasionally travel, up to 20%, to client sites to actively participate in strategic discussions with a high level of engagement
• Stay informed about the latest advancements in Braze and its technology integration partners, as well as other relevant technologies in the marketing technology space by maintaining 3 or more Braze certifications, including the Braze Marketer certification

Requirements

• 7+ years of project management experience delivering complex initiatives
• Proven experience managing cross-functional, multi-stakeholder projects
• Strong executive communication and presentation skills
• Clear, concise communication
• Demonstrated ability to manage ambiguity, competing priorities, and change
• Experience with Agile, Waterfall, and Hybrid delivery models
• Strong organizational, planning, and problem-solving skills
• 2-5 years of experience in marketing technology and customer engagement implementations, preferably with a focus on Braze or similar platforms
• Currently have 3 or more Braze Certifications, including the Braze Marketer certification, or the ability to quickly obtain them after starting the role
• Solid understanding of marketing automation
• PMP, PgMP, SAFe, Scrum Master, or equivalent certification
• Experience in consulting, enterprise, or regulated environments
• Experience managing vendors and third-party delivery partners
• Familiarity with PMO governance, financial controls, and reporting standards
• Experience leading transformation, technology, or operational initiatives
• Executive presence and stakeholder influence
• Delivery discipline and attention to detail
• Risk-based decision making
• Strategic thinking with hands-on execution capability
• Proven track record of successfully leading project teams through all phases of the project lifecycle
• Enthusiastic and curious mindset, with a proactive approach to problem-solving

Benefits

• Flexible PTO policy

• Medical, dental, vision, and life insurance
• Monthly tech stipend
• Paid parental leave
• Paid bereavement leave
• Mental well-being support
• In-person onboarding experience during your first week at our HQ in Indianapolis, Indiana