Payment Application I - Phone Support

Job Title: Payment Application Representative I

About the Client: Our client is a long-standing company that provides technology solutions to businesses across the U.S. They focus on making tech easier to manage by offering reliable support and practical services tailored to each client's needs. With decades of experience and a strong team of experts, they've built a reputation for helping organizations work smarter and more efficiently.

Overview: As a Payment Application Representative I, you will be responsible for the timely and accurate application of customer payments to accounts receivable. This entry-level position plays a key role in maintaining financial accuracy and providing excellent internal customer service to ensure efficient financial operations.

Responsibilities:

• This role will be designated to provide phone support, including handling inbound and outbound calls, responding to inquiries, and delivering timely, professional assistance for customer payments.
• Apply customer payments to appropriate accounts and invoices in a timely and accurate manner
• Research and resolve unidentified payments, short pays, overpayments, and misapplied cash
• Reconcile daily cash receipts and ensure all discrepancies are resolved
• Collaborate with the Accounts Receivable and Customer Service teams to resolve account issues
• Maintain customer records by updating payment data and notations in the system
• Assist in month-end closing procedures as needed
• Generate and maintain reports related to cash application
• Respond promptly to inquiries from internal departments regarding payment status and issues
• Support continuous improvement initiatives within the department
• Perform other administrative tasks and duties as assigned

Qualifications:

• 1+ year of experience in accounts receivable, payment processing, data entry, or a related financial role
• Phone support experience
• Strong attention to detail and organizational skills
• Basic understanding of accounting principles and practices
• Proficient in Microsoft Office, particularly Excel
• Ability to work independently and as part of a team
• Effective written and verbal communication skills

Preferred:

• Associates or Bachelors degree in Accounting, Finance, or related field
• Experience with ERP systems (e.g., NetSuite, SAP, Oracle)
• Familiarity with lockbox payments, ACH, credit card processing, and other electronic payment methods

Schedule: Night Shift (CST)

Setup: This is a remote (work-from-home) position open to candidates based anywhere in the Philippines.

Why Join STAFFVIRTUAL?

• Competitive compensation and benefits package
  • HMO coverage starting on Day 1 with free dependent coverage
  • De minimis and allowances
  • Paid time offs
• Company-provided work setup (laptop, monitor, accessories)
• Training, career growth, and global exposure
• A collaborative and supportive team culture

If you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, wed love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL!