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SpliceSP

Director, Customer Experience

We're creating a new way to make music. We’re building a creative ecosystem for music producers.

Splice

Employee count: 51-200

Salary: 144k-180k USD

United States only

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Splice is a creative platform for people who make music. We are looking for a Director of Customer Experience to shape and elevate how customers interact with and feel about Splice. This leader will define and drive our CX vision, ensuring every support interaction, customer journey, and service touchpoint reflects our commitment to creators.

Requirements

  • Bachelor’s degree in a relevant field; advanced degree preferred.
  • 7+ years of progressive experience in customer experience, customer support, or service operations leadership.
  • Proven success building and managing customer-facing teams within fast-paced, high-growth environments.

Benefits

  • Health insurance
  • Retirement plan
  • Generous paid time off
  • Commuter benefits
  • Flexible work arrangements

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Director

Salary

Salary: 144k-180k USD

Location requirements

United States

Hiring timezones

United States +/- 0 hours

Job categories

Director of Customer ExperienceDirector of Customer SuccessCustomer Experience DirectorCustomer Success DirectorDirector of Client SuccessDirector Of Customer Service Operations

Skills

Customer ExperienceCustomer SupportService OperationsLeadershipCustomer JourneyMake

About Splice

Learn more about Splice and their company culture.

View company profile

We're creating a new way to make music.

We’re building a creative ecosystem for music producers. With this ecosystem, we’re cultivating a global community of creators that fosters inspiration, connection, focus, and growth.

At Splice, we seek to empower all musicians to realize their creative potential and share it with the world. We believe that an open ecosystem leads to more collaboration, knowledge-sharing, and discovery, which leads to more musicians and better musicians, which means more and better music.

Employee benefits

Learn about the employee benefits and perks provided at Splice.

View benefits

Disability insurance

We'll cover your disability insurance.

Equity benefits

Splice offers stock options through its employee profit sharing program, including vesting over a four-year period.

Paid parental leave

Splice offers up to 12 weeks of paid leave to Primary Caregivers and up to 6 weeks of paid leave to Secondary Caregivers.

Life insurance

Splice pays 100% for basic life insurance coverage valued at $20,000, which includes an equal amount of AD&D coverage.

View Splice's employee benefits
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Splice

Company size

51-200 employees

Founded in

2013

Markets

MusicCollaborationCollaboration SoftwareMusic PublishingMusic TechnologyMusic Production
View company profile

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Splice hiring Director, Customer Experience • Remote (Work from Home) | Himalayas