Sr. Implementation Manager

AsAs new merchants subscribe to Sparkfly’s technology program, the Sparkfly Implementation

Sr Implementation Manager

Unique opportunity with a rapidly expanding customer engagement technology leader

Sparkfly helps marketers create lasting relationships with their customers by helping them understand customer engagement on a 1:1 level. Through Sparkfly's Offer Management and Loyalty technology, marketers gain insight into the revenue-linked performance of their campaigns via actual customer behaviors. Our SaaS platform enables marketers to create data-driven customer engagement strategies that are proven to attract and retain customers and drive revenue growth for their businesses. To learn more about Sparkfly, visit www.sparkfly.com.

We are currently seeking an experienced, technically-minded Implementation Manager with proven expertise managing complex technology integrations for enterprise Restaurant, Retail, or C-Store Brands. The ideal candidate will excel at orchestrating multi-party technical projects, building trusted relationships with both marketing and technology stakeholders, and translating business objectives into successful technical implementations. This position reports to the VP of Operations. The role can be located anywhere in the continental United States. Travel will be required but is limited to some strategic implementation kickoffs, technical discovery sessions and project launch events.

Responsibilities:

• Serve as the primary project leader for new merchant implementations or current client expansion projects; coordinating cross-functional resources across Sparkfly and client organizations
• Lead technical discovery sessions with Sparkfly Solutions Architects and client marketing/technology teams to design implementation strategies that maximize their digital marketing investment
• Understand architected integration solutions across complex technology ecosystems including Point of Sale systems, online ordering platforms, brand apps, CRM/CDP systems, and marketing communication channels (email, SMS, digital and print advertising)
• Identify technology touchpoints and integration opportunities, tracking project requirements and technical dependencies
• Create comprehensive Statements of Work (SOWs) that clearly define project scope, deliverables, timelines, and success criteria
• Develop and manage detailed project plans, tracking milestones, dependencies, and critical path activities
• Proactively manage client expectations regarding project timing, technical capabilities, and implementation complexity
• Build and maintain trusted advisor relationships with client stakeholders, demonstrating transparency when communicating project challenges or timeline adjustments
• Navigate complex technical discussions with confidence, clearly explaining evolving project variables and their business impact
• Partner closely with internal Technical Services, Product, and Customer Success teams to ensure seamless client handoffs and ongoing platform success
• Monitor implementation health metrics and proactively address risks that could impact project delivery
• Maintain expert-level knowledge of Sparkfly's platform capabilities, integration patterns, and technical requirements
• Advocate for client implementation needs internally, providing Product and Technology teams with insights to improve onboarding processes

Requirements & Qualifications:

• Minimum 5+ years of project management and/or client-facing implementation experience in marketing SaaS or technology solutions, preferably serving multi-unit Restaurant, Retail, or C-Store industries
• Proven track record managing complex, multi-party technical integration projects from kickoff through successful deployment
• Demonstrated ability to build trusted relationships with marketing and technology stakeholders during high-stakes implementation projects
• Strong technical acumen with ability to understand integration architectures and translate technical complexity into clear business communication
• Excellent client-facing communication skills, comfortable delivering difficult messages with transparency and confidence
• Experience creating project documentation including SOWs, project plans, technical requirements, and status reports
• Superior written and verbal communication skills with ability to adapt messaging for technical and non-technical audiences
• Excellent time management skills and proven ability to manage evolving queues of requests across multiple concurrent projects
• Strong analytical and problem-solving abilities with keen attention to detail
• Ability to balance competing client demands with broader business priorities
• Professional, high-integrity, reliable, organized, proactive, and results-oriented
• Must be open to learning from others and continuously improving implementation outcomes
• Be a team player! We value our honest, respectful, collaborative, and team-oriented culture where everyone pitches in to support service levels and maintain positive work/life balance
• Must be legally eligible to work in the US
• Accommodate a flexible schedule. Our standard office hours are 8:30 – 5 PM EST Monday through Friday. Occasional evening or weekend work may be required to support implementation milestones, though this is infrequent.

Preferred Qualifications:

• MarTech industry experience with knowledge of marketing technology ecosystems
• PMP Certification or equivalent project management credentials
• Familiarity with Point-of-Sale systems and restaurant/retail technology infrastructure
• Experience with CRM platforms and customer success tools

Benefits:

Sparkfly is committed to supporting the well-being and success of our team. We offer a comprehensive benefits package that includes:

• Health Coverage: High-quality medical, dental, and vision plans for you and your family at a reduced employee rate.
• 401(k) with Company Contribution: Helping you plan and invest in your long-term financial future.
• Supplemental Life Insurance: Additional coverage to give you and your loved ones peace of mind.
• Generous Paid Time Off: 20 days of PTO annually, plus federal and company holidays.
• Private company stock options

We're proud to offer benefits that help our team thrive, inside and outside of work.

About Sparkfly

Sparkfly is a technology company that provides digital marketing solutions, focusing on creating and managing customer engagement and loyalty programs for brands such as Chipotle, Great Clips, Texas Roadhouse, Shake Shack, First Watch, Bojangles, and more. We offer a platform that enables businesses to deliver personalized offers, track customer interactions in real-time, and analyze campaign effectiveness. Our services are designed to help companies enhance customer experiences, increase sales, and improve marketing ROI through better data insights and targeted promotions. Our platform integrates with a vast network of point-of-sale systems and digital marketing channels, allowing seamless execution of marketing strategies.

We believe in working together with our customers, seeking solutions that make their businesses better. We don't consider ourselves a run-of-the-mill "tech solutions provider." We're problem solvers with unique experience, knowledge and answers, focused on making digital marketing work in the real world.

Our approach starts with our turnkey, patent-protected, technology platform that integrates directly with a merchant's Point of Sale system, connecting the digital and physical marketing worlds in real-time. Our success is driven by a great team that focuses on customer satisfaction and return on investment.

works with the merchant’s marketing and technology teams to design an implementation
strategy that will capitalize upon the investment they have made into digital

marketing.

Sparkfly’s technology becomes heavily integrated into the merchant’s technology ecosystem.
Common integrations include: Point of Sale, Online ordering, brand app, CRM/CDP, marketing
communication channels such as email, SMS, digital and print advertising. An Implementation
Manager should be able to identify possible technology touchpoinization to define project requirements. An
Implementation Specialist is responsible for documenting the necessary implementation projects
through creation of SOWs, tracking a project’s status by creation and management of a formal
project plan and managing the client’s expectations regarding project timing and capabilities.



The ability to build trust with the clients is an imperative and fundamental requirement of this
position. An Implementation Specialist often must deliver unpopular updates to clients when
projects are extended due to unforeseen complexity. You must be confident in your message, and
clear in your explanation of the evolving project variables. Our clients appreciate transparent
communication. new merchants subscribe to Sparkfly’s technology program, the Sparkfly Implementation
team works with the merchant’s marketing and technology teams to design an implementation
strategy that will capitalize upon the investment they have made into digital
marketing.
Sparkfly’s technology becomes heavily integrated into the merchant’s technology ecosystem.
Common integrations include: Point of Sale, Online ordering, brand app, CRM/CDP, marketing
communication channels such as email, SMS, digital and print advertising. An Implementation

both internal and within the merchant’s organization to define project requirements. An
Implementation Specialist is responsible for documenting the necessary implementation projects
through creation of SOWs, tracking a project’s status by creation and management of a formal
project plan and managing the client’s expectations regarding project timing and capabilities.



The ability to build trust with the clients is an imperative and fundamental requirement of this
position. An Implementation Specialist often must deliver unpopular updates to clients when
projects are extended due to unforeseen complexity. You must be confident in your mes