Customer Service Rep - WFH

For more than 60 years, our organization has proudly stood as the only 100% union-labeled supplemental benefits provider in the world, serving over 40,000 labor unions and associations across North America and internationally. We specialize in helping hardworking families access supplemental and permanent benefit programs designed to protect their income, health, and security when standard workplace coverage is reduced or lost.

Our purpose is simple — to make a meaningful difference in the lives of everyday people. We believe in transparency, professionalism, and genuine care for the individuals we serve. Whether it’s helping a family understand their coverage options or ensuring every detail of their application is handled properly, our team is committed to providing a seamless and supportive experience from start to finish.

What You’ll Do

In this role, you’ll connect with union members who have requested information about their available benefits. You’ll help them navigate their options, explain details clearly, and make sure each member receives the information they need with confidence and understanding.

Daily responsibilities include:

• Managing inbound and outbound calls with members who have requested program information

• Scheduling and leading virtual meetings to review available options

• Providing clear explanations about benefit programs and eligibility

• Completing and reviewing necessary forms, applications, and documentation

• Maintaining accurate digital records and ensuring quality control for all completed files

• Participating in ongoing training and mentorship sessions for professional growth

• Collaborating with team members and leaders to ensure timely, consistent service delivery

You’ll work remotely using modern tools and systems, with full support from a dedicated leadership team that values personal growth and long-term career success.

Who We’re Looking For

This role is best suited for individuals who genuinely enjoy helping others and who take pride in delivering a professional, respectful experience.

We’re seeking candidates who are:

• Strong communicators with excellent listening and interpersonal skills

• Professional, patient, and detail-oriented

• Organized, dependable, and capable of managing multiple priorities

• Positive and motivated, with a willingness to learn and grow

• Comfortable using basic computer programs and video meeting platforms

• Collaborative team members who thrive in a supportive environment

• Legally authorized to work in the U.S. or Canada

Experience working directly with people is an asset, but full training is provided — no prior experience required.

What You’ll Receive

We value the people who make our mission possible and provide a supportive, flexible environment designed for success.

• Full benefits package after onboarding

• 100% remote position — work from anywhere with a secure internet connection

• Flexible work schedule to help maintain work-life balance

• Professional development and advancement opportunities

• Comprehensive training program with ongoing mentorship

• Annual incentive trips for qualifying team members to destinations such as the Bahamas, Cancun, and Las Vegas

We provide all the tools, training, and guidance you need to thrive — while giving you the flexibility to build a career that aligns with your personal goals.