Customer Care Specialist - WFH

About Us

We’re a purpose-led organization that believes in protecting families and empowering people. Our work is built on a simple idea — when you give people the right support, guidance, and opportunity, they can achieve incredible things.

We’ve spent over six decades serving union members, associations, and working families across North America, providing trusted supplemental and permanent benefit programs that offer real security and peace of mind. Along the way, we’ve built a culture defined by teamwork, mentorship, and growth — where every individual is valued and encouraged to reach their potential.

As we continue to expand, we’re looking for dedicated, motivated individuals who want to do work that matters — work that helps families and builds a better future.

The Role

In this role, you’ll serve as a key point of contact for the families we represent. Your main responsibility will be to guide them through their benefits, explain coverage clearly, and ensure each client feels confident and cared for.

This isn’t just a customer service position — it’s an opportunity to make a real impact, helping families understand their options and providing the protection they depend on.

Your Responsibilities

• Build lasting, trust-based relationships through excellent communication and follow-up

• Assist clients with understanding, updating, and managing their coverage

• Translate complex benefit information into simple, easy-to-understand explanations

• Collaborate with leadership to strengthen onboarding and service experience initiatives

• Respond to client inquiries and provide timely, reliable support

• Participate in continuous training and leadership development opportunities

What You Bring

• Exceptional communication and interpersonal skills

• A caring, service-oriented attitude with genuine interest in helping others

• Self-discipline and motivation to excel in a remote environment

• Strong organizational habits and proactive work ethic

• Prior experience in customer service, sales, or insurance is a plus (not required)

• Must be authorized to work in the U.S. or Canada

What You’ll Receive

• Remote-first setup — the freedom to work from anywhere

• Consistent weekly pay with additional monthly performance bonuses

• Personalized training and mentorship from experienced leaders

• Career advancement opportunities with transparent growth paths

• Collaborative culture built on values of integrity, teamwork, and impact

• Meaningful work that truly helps families and communities thrive