Implementation Scientist

Do you bring technical knowledge of Genomics and Next-Generation Sequencing (NGS) workflows coupled with a best-in-class customer focus? Do you have a passion to be at the heart of diagnostic innovation?

If this sounds like you and you are driven by purpose, join the SOPHiA GENETICS Professional Services Team as an Implementation Scientist for Central Western Europe, and enable us to make a positive impact on the outcomes for cancer and rare disease patients worldwide.

Our Mission

We believe there is a smarter, more data-driven way to make decisions in healthcare and our cloud-native AI powered SOPHiA DDM Platform makes that vision a reality on a daily basis. You will have direct input to our mission to democratize data-driven medicine for the ultimate benefit of cancer and rare disease patients across the globe.

Your Mission

As an Implementation Scientist, you will be directly responsible for onboarding new customers across the territory onto the SOPHiA GENETICS platform product ecosystem via our MaxCare Program methodology. You will work cross-functionally to ensure seamless project execution, integration, and adoption of our genomic analysis platform and tools.

Reporting to the EMEA Implementation Manager, you will work autonomously and collaboratively alongside colleagues for both pre- and post-sale coordination.

The value add:

• Partner with technical and Sales colleagues to understand customer requirements and draft a Statement of Work (SOW)

• Project manage all activities leading to successful execution of a MaxCare Program, including creation of schedules and timelines, defining sampling strategies and supporting customers through issue resolution

• Coordinate technical and executive stakeholders at all levels both internally and externally

• Provide all onboarding support technical training throughout the customer-defined NGS workflow

• Drive customer satisfaction through first routine run, and support ongoing application training

Requirements

Your Background:

• BSc, MSc or PhD in a relevant field such as Genetics, Molecular Biology, Oncology or similar
• Direct experience with Next-Generation Sequencing, library preparation, bioinformatics, and related consumables and products is critical
• You will be logical, process-focused, and detail-orientated, capable of building, defining and upholding MaxCare Program timelines
• Excellent communication, presentation, and interpersonal skills are required
• Previous working knowledge in a Commercial Technical support role linked to Genomics, including Field Applications Scientist, Clinical Application Consultant, Technical Specialist/Advisor or Subject Matter Expert within a Clinical Diagnostics, Biotech or Medical environment is highly valuable, but not required
• Must be fluent in English

As an international organization, English is our primary business language and as part of your recruitment journey, you should expect to meet English-only speakers. For best chances of success, you should include your CV in English. Unfortunately, non-English CVs have a high likelihood of being rejected at application stage.

Benefits

You will be joining an organization with the patient at the heart of every decision and action, driven by purpose as we pursue exponential growth.

Business recognition and accolades include:

• World's most innovative companies (Top 10)
• World's smartest companies (Top 50)
• 100 Best Places to Work in Boston (2022-2025)
• Top 10 European Tech Startup
• Top 10 European biotechs startup to watch
• Top 25 East-Coast Biotech to watch

An exciting company mission that brings together science and technology to directly impact the lives of patients with life-threatening illness.

Our benefits package is comprehensive, but varies internationally in-line with local standards and laws. You can discuss a full breakdown with us.

Our DNA

Like the strands of DNA itself, SOPHiA GENETICS and the team are deeply interconnected and reliant on each other to deliver. There are common threads across the team. Things that bind us together. Those things are Relentless Curious; Resilient Nimble and Fearlessly Adventurous

Our Virtues

At SOPHiA GENETICS we established our 7 Virtues to clarify how our principles show up each day through action.

We decide; We do; We Collaborate; We Innovate; We Empower; We Adapt and We Learn

At the centre of our Virtues is our Mantra, We Care, which provides a constant reminder of the compassionate, benevolent, and hopeful nature of our mission and how it should be threaded through each of our Virtues and everything we do. Learn more about our DNA and Virtues on our Careers portal

The process

We use the power of AI to help our partners make decisions. If you’re utilizing AI in your search and application process, why not use some of these prompts:

• ‘What impact can I expect to have on the world by working at SOPHiA GENETICS?’
• ‘I have an interview with SOPHiA GENETICS. What should I know before I meet with them?’
• ‘I am a *job title* - What can SOPHiA GENETICS offer my career?’

Apply now with your CV and any supporting information.

Suitably qualified candidates will be invited through an interview and screening process where you will speak with members of our Talent Acquisition Team, the hiring leader alongside key colleagues and stakeholders from across the business. If you need additional support for accessibility, please contact our TA team for assistance.

We appreciate the value external partners can bring, but we operate a direct-hiring model and we are not looking to utilize agency support at this time. All hiring is controlled by Talent Acquisition, potential partners should liaise through TA and not our hiring teams please.

Location: Remote position with light travel

Start Date: ASAP

Contract: Full-Time