Data Entry Support Specialist

Who We Are

Solera is a global leader in risk and asset management data and software solutions, empowering companies across the automotive and insurance ecosystem with trusted solutions that adhere to the highest standards of data privacy, security, and integrity to support connectivity across the vehicle and property value chain. Solera's solutions bring together customers, insurers, and suppliers, empowering smarter decision-making through service, software, enriched data, proprietary algorithms, and machine learning that deliver insight and ensure customers' vehicles and property are optimally maintained and expertly repaired. The company is active in over 90 countries across six continents, processing more than 300 million digital transactions annually for over 235,000 customers and partners. By drawing on the market-leading solution capabilities and business process best practices from its technologies around the world, Solera provides unsurpassed scale and strength with superior performance while delivering innovation to move the industry forward.

The Role
Solera customers respect and value our products and services. Due to the wide variety of solutions available, from websites to standard applications to integrated data systems, they may need help or support with their packages. This includes but is not limited to software handling, service requests, product updates, service interruptions, etc.

We need people who provide with quality data entry support, do their job proactively and don't let stressful situations take them out of their performance. Proactively performs audits of own work or that of others to ensure conformance with established procedures. May work with standalone data systems or enterprise-wide tools supporting activities such as marketing lead tracking, fulfillment, manufacturing, and equipment maintenance or materials transactions.

What You’ll Do

• Processing of data from vehicle accident reports/assessments
• Digitization of data from vehicle accident reports/assessments
• Check the entries for correctness and completeness
• Selection and processing of photos from vehicle accident reports/assessments
• Anonymization of photos from vehicle accident reports/assessments for data protection reasons
• Take responsibility for all duties relating to compliance procedures, especially data security
• Contribute to and maintain knowledge base articles and documents

What You’ll Bring

• Fluent language skills in German and a good level of English, additional language is an asset
• Knowledge and experience with Microsoft Windows (10/11) and MS Office Suite.
• Recognition of correlations between software, hardware, and operating system
• Analytical and naturally inquisitive with good questioning skills and good attention to detail
• Able to communicate well and build rapport with people at various levels of a business
• A desire to go the extra mile the team and take personal responsibility for resolving issues
• High learning agility and ability to apply knowledge learned
• Interest and pleasure in working in a collegial environment