[8PT] Lead QA Engineer

Overview

Software Mind is seeking qualified candidates located in Latam to fill the role of QA Engineer (Independent Vendor Oversight). In addition to a competitive salary rate and a positive work environment committed to delivering high-quality technology solutions, we also offer:

• Flexible schedules
• An authentic work-life balance
• Payment in US Dollars

About the role: We are looking for a QA Engineer to act as the independent quality authority across all externally developed applications and systems. This role is responsible for ensuring that third-party vendors deliver reliable, scalable, and production-ready solutions. You will define testing standards, validate vendor deliverables, and ensure quality is objectively measured and enforced.

Key Responsibilities

Independent Quality Validation

• Validate all vendor-delivered features before release: functional, regression, and integration testing
• Ensure solutions meet business requirements — not just technical specs
• Identify gaps vendors may overlook or under-test

Test Strategy & Framework Ownership

• Define and implement a QA strategy across all systems
• Establish test plans, acceptance criteria frameworks, and release readiness checklists
• Introduce automation where appropriate (without overengineering)

Vendor Accountability

• Review and challenge vendor-provided test cases, QA processes, and defect resolution approaches
• Ensure vendors are not testing their own homework
• Escalate quality risks early and clearly

Integration & End-to-End Testing

• Own testing across system boundaries: ERP, eCommerce, CRM, and data platforms
• Validate real-world workflows: order-to-cash, customer journeys, data flows
• Identify failures that only show up in end-to-end scenarios

Data & Reporting Validation

• Ensure data accuracy, proper transformations and mappings across systems
• Validate reporting outputs and dashboards against source systems

Release Governance

• Act as a gatekeeper for production releases with defined go/no-go criteria
• Participate in sprint reviews and release planning

Job Skills/Requirements

• 5–10+ years in QA / software testing roles
• +90% English written and oral (at least B2 level)
• Experience working in vendor-led or outsourced development environments
• Strong knowledge of manual and automated testing approaches
• API testing experience (e.g., Postman or similar tools)
• Experience with test management tools (e.g., TestRail, Zephyr, or equivalent)
• Experience testing across integrated systems: ERP (e.g., Microsoft Dynamics, NetSuite) and CRM systems
• Independent thinker — not influenced by vendor narratives
• Detail-obsessed — finds what others miss
• Business-aware — tests based on real-world usage, not just specs
• Assertive communicator — willing to block releases if needed
• Systems-oriented — understands how failures cascade across platforms

We are Software Mind, an awesome team of engineers who are ready to ramp up any top-notch company’s projects! Our aim? To always be one step ahead. Become part of a multicultural company in constant growth with an excellent work environment certified by Great Place To Work!