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Software MindSM

[8BE] DevOps Engineer

Software Mind is a global digital transformation partner, providing software development services and expert teams to companies across various industries. Founded in 1999 and headquartered in Krakow, Poland, the company has expanded its operations throughout Europe, the US, and Latin America.

Software Mind

Employee count: 1001-5000

Costa Rica only

Overview

Software Mind is seeking a Cloud DevOps Engineer (SRE Focus)

In addition to a competitive salary rate and a positive work environment, we are committed to delivering high-quality technology solutions. We also offer:

  • Flexible schedules
  • An authentic work-life balance
  • Payment in US Dollars

About the role:

We are seeking a Cloud DevOps Engineer with a strong software engineering mindset and site reliability engineering skills to join our engineering team. This role is ideal for someone passionate about building reliable, scalable systems and automating everything from infrastructure provisioning to incident response. You will work closely with software engineers to ensure our applications run smoothly in production, with high availability and resilience.

Key Responsibilities

  • Reliability & Observability: Implement robust monitoring, logging, and alerting (CloudWatch, Datadog, Azure Monitor) to proactively detect issues, measure SLIs/SLOs, and reduce MTTR.
  • Automation: Develop tools and automation scripts to eliminate toil and streamline operations.
  • CI/CD Engineering: Build and maintain automated CI/CD pipelines (Bitbucket Pipelines, GitHub Actions, or similar) to accelerate software delivery.
  • Resilience Engineering: Participate in capacity planning, chaos engineering, and performance tuning to ensure services scale reliably under load.
  • Incident Response: Lead post-incident reviews, develop runbooks, and implement automated remediation to prevent future occurrences.
  • Cloud-Native Development: Collaborate with developers to design cloud-native architectures using containers (ECS, EKS, or AKS), serverless (Lambda/Azure Functions), and event-driven patterns.
  • Security & Compliance: Integrate security controls into infrastructure pipelines, perform regular audits, and champion DevSecOps practices.
  • Infrastructure as Code (IaC): Design, manage, and scale infrastructure using Terraform (IaC) across AWS and Azure.

Job Skills/Requirements
- +90% English written and oral (at least B2 level) with excellent communication skills
- Bachelor’s degree in Computer Science, Software Engineering, or related field.
- 4+ years of experience in DevOps, SRE, or Platform Engineering roles.
- Strong coding skills and experience building internal tooling or automation.
- Experience managing workloads in AWS (ECS, Lambda, RDS, VPCs) and/or Azure.
- Solid understanding of distributed systems, networking, and cloud-native design patterns.
- Hands-on experience with monitoring/observability platforms (Datadog, Prometheus, Grafana).
- Familiarity with chaos engineering, capacity planning, and reliability best practices.

Preferred Skills

  • Experience with error budgets, SLIs/SLOs, and incident management frameworks
  • Background in software development or systems programming.
  • Experience building self-service platforms for engineering teams.

Soft Skills

  • Strong problem-solving skills and analytical thinking.
  • Excellent communication and collaboration abilities.
  • Desire to work cross-functionally with developers, QA, and product teams.
  • Bias toward automation and continuous improvement.

Preferred Skills
- Experience with error budgets, SLIs/SLOs, and incident management frameworks
- Background in software development or systems programming
- Experience building self-service platforms for engineering teams.

Soft Skills
- Strong problem-solving skills and analytical thinking.
- Excellent communication and collaboration abilities.
- Desire to work cross-functionally with developers, QA, and product teams.
- Bias toward automation and continuous improvement.

We are Software Mind, an awesome team of engineers who are ready to ramp up any top-notch company’s projects! Our aim? To always be one step ahead. Become part of a multicultural company in constant growth with an excellent work environment certified by Great Place To Work!

About the job

Apply before

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Job type

Full Time

Experience level

Mid-level
Senior

Location requirements

Hiring timezones

Costa Rica +/- 0 hours

About Software Mind

Learn more about Software Mind and their company culture.

View company profile

What began in 1999 as the vision of two ambitious Polish developers in their final years of college, eager to build interesting business apps for international markets using emerging technologies, has blossomed into Software Mind, a global digital transformation partner. For over two decades, this Krakow-based company has been at the forefront of software development, evolving from a boutique Polish software house into a significant player with a robust presence across Europe, the US, and Latin America. This journey has been marked by organic growth, strategic external investments, and key acquisitions, including companies like ValueLogic, Code Factory, Chmurowisko, Virtualmind, and number8. These moves have not only expanded Software Mind's geographical reach but also deepened its expertise and service offerings.

Software Mind's core mission is to provide organizations worldwide with the critical expertise, resources, and product engineering necessary to drive their business forward. They empower companies with skilled software engineers and autonomous, cross-functional development teams that manage the entire software lifecycle, from the initial spark of an idea to its release and ongoing support. The company prides itself on a culture that prioritizes openness, ownership, and respect, fostering a global team that is encouraged to 'crave more, act as a true partner, and deliver meaningful value'. This people-centric approach, combined with a strong technological foundation in areas like cloud computing, AI, data science, and embedded software, allows Software Mind to accelerate digital transformations and enhance software delivery for a diverse clientele that includes scale-ups, unicorns, and large enterprise-level companies. Their path has mirrored the challenges many of their clients face – navigating new markets, cultivating deep domain knowledge, and integrating cutting-edge technologies – which uniquely positions them to guide digital accelerations and engineer software that not only impacts today but also inspires tomorrow.

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Software Mind

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