Smartdesc

Smartdesc is an IT service provider and Microsoft Solutions Partner with a dedicated focus on serving not-for-profit organisations, including charities, social enterprises, and the public sector. Founded in 2011 by Chris Cranie and Adam Monks, the company was established in response to the varying levels of IT service and the general lack of proactive partnership ethos experienced by charities from their suppliers. Both founders had prior experience working within charitable organisations, giving them firsthand insight into these challenges. Smartdesc was built on the core principle of delivering specialist IT services, including IT strategy and leadership, to organisations that may lack in-house expertise. The company aims to share best practices observed in larger charities for the benefit of the entire sector.

Smartdesc offers a comprehensive suite of IT services tailored to the unique needs of non-profits. These services encompass IT strategy and transformation, IT support and helpdesk services, cyber security and governance, and infrastructure design and optimisation. The company emphasizes translating technical concepts into understandable terms for non-technical staff, providing actionable advice, and delivering customised IT solutions aligned with organisational goals. Key specialisms include IT Strategy, Cyber Security, IT Support/Helpdesk, Data Protection, and Cloud Infrastructure Management & Migrations, particularly with Microsoft 365 and Azure. Smartdesc prides itself on building trusted, proactive partnerships, sharing innovation, and going the extra mile to exceed client expectations while maintaining low overheads to pass on cost savings. In October 2024, Smartdesc was acquired by Academia, a move intended to enhance Academia's managed services capabilities and expand its reach within the non-profit sector. Smartdesc continues to operate with a strong focus on its founding mission and values, aiming to help charities leverage technology more effectively to achieve their objectives.