SMA Support Services

SMA Support Services is a dynamic Business Process Outsourcing (BPO) company founded in 2019, dedicated to empowering home remodeling and construction companies by enhancing their sales, marketing, and administrative capacities. The company specializes in providing fully-trained virtual assistants (VAs) who are embedded into contractor teams, offering end-to-end administrative support that helps businesses sell more and collect payments faster.

Headquartered in Andover, Minnesota, with operations in the Philippines, SMA Support Services focuses primarily on serving roofing and home remodeling contractors. Their services cover both front-office operations (lead capture, quote creation, appointment scheduling) and back-office functions (insurance claims processing, bookkeeping, accounting, AR follow-up, and job costing). The company positions itself as a specialized alternative to traditional call centers and freelancers, emphasizing that their VAs receive comprehensive training on industry-specific tools like ProLine CRM and AccuLynx. With a team of 151 employees and partnerships with over 100 businesses, SMA Support Services aims to help contractors eliminate administrative bottlenecks, reduce overhead, and focus on scaling their core operations.