Account Manager, Inside Sales

Global Knowledge is seeking an Inside Sales Account Manager, to drive top-line revenue growth through the expansion of our Instructor Led Classroom training business footprint within our existing account base within and educational customers.

In this role, the Inside Sales Account Manager should have a proven track record of achievement and will grow an ambitious pipeline of business through aftersales, outbound prospecting, creativity, and team collaboration. You will have the opportunity to sell our Instructor-led portfolio line directly to educational customers which will require the ability to navigate through complex organizations and sell to multiple decision-makers.

Responsibilities:

• Responsible for selling and closing business for all types of products that Global Knowledge Skillsoft offers, including Open Enrollment, Subscriptions and Prepays
• Ensure our portfolio is well managed and present on our partner portals.
• Achieving targeted new pipeline, sales activity, and quota goals on a monthly, quarterly, and annual basis for assigned territory
• Establish and grow a Global Knowledge presence within a set list of accounts or region
• Utilize provided tools within a recommended cadence to increase growth within accounts and the territory as whole. These include Sales Intel, LinkedIn, CRM, Spend Reports, Sales Plays, etc.
• Determine customer business drivers and objectives
• Effectively use the CRM for pipeline development, activity management, opportunity management and forecasting
• Collaborate with Talent & Development (T&D) Account Executive to sell within a shared set of customers Execute high attention to detail when processing orders and payments for course/product enrollments
• Establish personal relationship with key decision makers within account base
• Determine budget requirements within accounts
• Respond to activities and creating follow up tasks in a timely manner
• Collaborating with other groups/departments
• Creating an effective “hand off” system to Customer Success Manager to ensure that customers are onboarded and taken care of post-sale
• Assisting with customer issues and requests as needed

Here's What We Are Searching For:

Skills & Qualifications:

• 5+ years successful sales experience and Bachelor's Degree preferred
• Experience and knowledge of solution-based selling
• Tenacious in building new business relationships while securing customer loyalty to becoming their Trusted Advisor
• Adept at exceeding sales quotas and driving growth of company revenues
• IT/Business Training industry and IT Cybersecurity, Cloud, Data Analytics selling knowledge/experiences preferred
• Understanding of University/College industry sales
• Instructor-led portfolio line directly to educational customers
• Ability to navigate through complex organizations and sell to multiple decision-makers