VP - Business Systems and AI Enablement

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!

What We Do…

We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.

We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

And today, we’re the world’s leading open hotel commerce platform, supporting 47,000 hotels in 150 countries - with over 125 million reservations processed by SiteMinder’s technology every year.

About the VP - Business Systems and AI Enablement role…

As the VP, Business Systems and AI Enablement, you will be responsible for enabling
SiteMinder’s end to end operations with technology and Artificial Intelligence to improve
customer experiences and staff effectiveness. You will partner with operational functions such
as Sales, Support, Marketing, Finance and People to deeply understand their needs and
provide strategic advice. You will use your knowledge of the best SASS technologies to design,
deliver and operate solutions that have real impact on the performance of the business. You will
be a thought leader in the use of the latest Artificial Intelligence tools as they relate to a modern and globally distributed workforce, and also lead the trial and adoption of the most impactful solutions.
This role will report to the Chief Technology Officer and require strong engagement with other
executives and senior leaders including Chief Operations Officer and Chief Revenue Officer.

What you’ll do…

Be a trusted partner for our operations functions

• Develop trusted working relationships with executives and senior leaders.

• Deeply understand stakeholder pain points and future needs.

• Take a customer centric approach to prioritisation and resource allocation.

Develop SiteMinder’s Business Systems and AI Enablement strategy

• Develop a strategy to super-charge our operations with technology and AI

• Maintain current knowledge of industry trends related to staff tooling (e.g. CRM,

  ERP. etc)

• Be a thought leader and the go to person for AI tools and staff AI enablement

• Develop options and business cases that balance cost and benefit

• Set the architecture vision for business systems and track progress, working

  closely with the architecture function

Deliver impactful initiatives that bring the strategy to life

• Work with your team, partners and across the business to deliver a complex

  portfolio of initiatives

• Work with Engineering to build robust integrations between our products and our

  Business Systems

• Select solution and delivery partners that meet SiteMinder’s needs and which fit

  into the existing ecosystem

• Carefully manage the rollout with appropriate quality checks, training and change

  management

• Deliver predictably on time and on budget

• Track real impact and experienced benefits to ensure end to end success

Lead a globally dispersed team

• Lead a team of approximately 30 people, which are located in multiple countries

• Line manage, mentor and support your team to drive performance

• Build and develop your team to improve capability.

Operate and support SiteMinder’s Business Systems

• Operate the SASS technology environment, which includes SalesForce, Zuora,
  Google Workspace, Slack, Intercom and many more

• Ensure systems are available 24/7

• Manage issues and incidents in a proactive manner

• Optimise operational spend and negotiate contracts

• Maintain constructive relationships with vendors and partners

What you have…

• Extensive years of experience in Business Systems, with wide experience in leadership roles.

• Extensive expertise in architecting, building, integrating and operating SAAS solutions.

• Track record delivering complex programs of work.

• Passion for driving innovation in Business Systems and using the latest AI tools.

• Experience with the SalesForce ecosystem is highly desirable.

• Customer centric mindset.

• Strong stakeholder management skills and comfortable partnering with executives.

• Proven track record in building and scaling globally dispersed teams.

• Strong experience in hiring, mentoring and leading high-performing teams.

Our Perks & Benefits…

- Mental health and well-being initiatives

- Generous parental (including secondary) leave policy

- Flexibility to work in a Hybrid model (2-3 days in-office)

- Paid birthday, study and volunteering leave every year

- Sponsored social clubs, team events, and celebrations

- Employee Resource Groups (ERG) to help you connect and get involved

- Investment in your personal growth offering training for your advancement

Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.

When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.