Process Excellence & Continuous Improvement Specialist

SiteMinder is looking for a Process Excellence & Continuous Improvement Specialist to join their Global Support Organisation. The ideal candidate will have 3-5 years of experience in customer support, support operations, or service delivery, and will be responsible for driving operational efficiency, continuous improvement, and a consistently excellent customer experience. The role involves engaging with frontline support teams, identifying process gaps, and driving improvements through stakeholder engagement and solution design.

Requirements

• 3-5 years of experience in customer support, support operations, or service delivery
• Demonstrated experience identifying process gaps and driving improvements within a support or operations context
• Experience engaging cross-functional stakeholders to co-design solutions and secure buy-in for change
• Proven ability to manage and track multiple concurrent workstreams or improvement initiatives independently
• Experience working with CRM or support platforms
• Bachelor's degree in Business Administration, Operations Management, Communications, or a related field

Benefits

• Mental health and well-being initiatives
• Generous parental (including secondary) leave policy
• Flexibility to work in a Hybrid model (2-3 days in-office)
• Paid birthday, study and volunteering leave every year
• Sponsored social clubs, team events, and celebrations
• Employee Resource Groups (ERG) to help you connect and get involved
• Investment in your personal growth offering training for your advancement