Market Performance Specialist

We are seeking a Market Performance Specialist to act as a trusted advisor to our hotel customers, helping them maximise booking performance and revenue. This role blends deep knowledge of hospitality distribution and revenue fundamentals with consultative, phone-based engagement to turn market trends, booking patterns, and competitive insights into actionable recommendations—and to drive adoption of SiteMinder’s platform for channel optimisation, rate strategy, and inventory management.

Requirements

• Be a trusted advisor to our hotel customers, helping them maximise their booking performance and revenue across distribution channels
• Develop deep product knowledge and the ability to demonstrate how to leverage our platform for improved market performance and channel optimisation
• Analyse market trends, booking patterns, and competitive positioning to provide actionable recommendations
• Meet KPIs related to gross booking value growth, product adoption, and customer engagement scores. Manage your pipeline and performance to SLAs and KPIs

Benefits

• Mental health and well-being initiatives
• Generous parental (including secondary) leave policy
• Flexibility to work in a Hybrid model (3 days in-office)
• Paid birthday, study and volunteering leave every year
• Sponsored social clubs, team events, and celebrations
• Employee Resource Groups (ERG) to help you connect and get involved
• Investment in your personal growth offering training for your advancement