Desktop Support Analyst (Part-Time)

We are looking for a Desktop Support Analyst to provide exceptional service to our geographically dispersed staff, assisting with installation, configuration, and usability of hardware, software, and equipment, and maintaining the helpdesk system.

Requirements

• Strong knowledge of Apple, MacOS and a background of supporting Apple hardware and software.
• Familiarity with Google Workspace and other cloud based applications such as Slack, Kandji, Okta and Dialpad.
• Understanding of IT networks.
• Ability to work independently and without supervision.
• Holds a high level of integrity and professionalism understanding the importance of confidentiality.
• Great capacity for customer interaction, escalation and conflict resolution.
• Willingness to work above and beyond to get resolutions to issues and stay back when needed.
• Approach everything that is thrown at you with gusto, energy, and dedication.
• Helpful, encouraging and respectful to team members and anyone who you interact with.
• Awesome communicator, who loves regular open, transparent communication with unquestionable work ethic.
• Thrives in a fast-paced, agile and dynamic environment.
• Able to analyze problems, determine cause and reach a resolution.

Benefits

• Hybrid working model (in-office & from home)
• Mental health and well-being initiatives
• Paid birthday, study and volunteering leave every year
• Sponsored social clubs, team events, and celebrations
• Employee Resource Groups (ERG) to help you connect and get involved
• Investment in your personal growth offering training for your advancement