Implementation Manager

Implementation Manager role at Siena, a startup building enterprise empathic AI Agents. As an Implementation Manager, you'll be responsible for onboarding new customers, translating their SOPs into AI-powered automations, and ensuring they become self-sufficient experts on the Siena platform.

Requirements

• 3+ years of experience in onboarding, implementation, CSM, or CX operations in a B2B SaaS environment
• Knowledge of tools like Shopify, Zendesk, Gorgias, Kustomer, or similar
• Ability to explain complex systems to non-technical users
• Experience with API integrations and app integrations in e-commerce
• Ability to teach others and pace training sessions for both power users and execs
• Organizational skills to juggle multiple projects and timelines
• Ability to work in fast-moving, scrappy environments with minimal guidance

Benefits

• Competitive compensation
• Opportunity for equity or stock grants
• Flexible time off
• Learning budget
• Fully remote work environment