Solutions Engineering Manager, Multiple Roles/Segments (Remote, Americas)

Company Description

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $500 billion in sales for millions of merchants in 175 countries. Every 28 seconds, an entrepreneur on Shopify makes their first sale.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About Solutions Engineering Leadership @ Shopify:

Solution Engineering Leads are responsible for defining, building and scaling a team that will partner with Sales, Customer Success, Marketing and Product to grow our customer footprint across North America. The Solution Engineering Lead is ultimately responsible for the team’s revenue contribution, customer growth, and solution enablement for their assigned segment. While partnering with the Sales Leaders, this role will be critical in building our founding solutions engineering team, and be part of both the solutions engineering leadership and NA revenue leadership teams.

About you

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:

• Care deeply about what you do and about making commerce better for everyone
• Excel by seeking professional and personal hypergrowth
• Keep up with an unrelenting pace (the week, not the quarter)
• Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
• Bring critical thought and opinion — and embrace differences and disagreement to get shit done and move forward
• Work digital-first for your daily work

Job Description

About the role

As one of the segment Solutions Engineering leaders, you’ll get to work on things like:

• Develop, iterate and manage the engagement model with Sales
• Optimize an onboarding path for new hires and development paths for current team members
• Define clear expectations of the Solution Engineering role, as well as job levels and career paths utilizing metrics, goals and skill sets
• Coach and amplify the impact of the broader Solution Engineering team
• Facilitate a strong team culture based on trust

Responsibilities

• Lead, develop and grow a team of Solutions Engineers
• Create a collaborative and engaging culture to reward effective technical sales, responsibility and long term customer success
• Collaborate with the Solutions Engineering team and other Solutions Engineering leads to define the SE craft and level of excellence
• Coach Solutions Engineers to be technical advisors, solution consultants and expert generalists on the Shopify platform
• Lead Solutions Engineers in cross functional initiatives and build partnerships with sales, product and marketing
• Identify opportunities to scale the impact of the Solutions Engineering teams
• Build and maintain internal relationships (Sales, Launch, Product) while advocating for prospective and current customers
• Identify and own initiatives to improve and develop the team’s craft and performance
• Coach, mentor and develop the team through strong and frequent feedback
• Directly contributing to deals to gain context and understanding of the Solutions Engineer role

How this role works with teams:

Sales: The Solution Engineering team’s primary responsibility is partnering with the sales organization. KPIs in this area would include win rate, MRR attribution, attach rate, churn rate, time to value, etc.

Cross-functional Partnerships: Marketing, Professional Services, external agencies & partners are often included in the pre-sales process. The solution team will at times co-solution with a partner or agency, and bring that feedback back to the other internal teams to strengthen our value proposition.

Enablement: The Solution Engineering team will be responsible for identifying Product and Solutioning enablement opportunities, and ensuring that training materials are created to serve the Plus community.

Product/Engineering: The Solution Engineering team will be responsible for sourcing customer-facing technical insights to provide back to the Product and Engineering team, work with the product directors to scale their knowledge and product depth across the Solution Engineering teams and bring that expertise back to the customer.

Note: By applying to this posting, our recruiters and hiring managers across various segments will review your resume for open roles. We aim for you to apply once and have your resume evaluated by multiple teams to ensure the best match for the right roles.

Qualifications

What you need to apply / qualifications

• Strong technical background, with demonstrated success in R&D, sales and/or customer facing roles.
• Can demonstrate a clear understanding of metrics based performance coaching
• Experience working closely with or directly as a Solutions Engineer individual contributor or leader
• Must enjoy being a part of the pre sales process and working with sales teams
• Ability to speak comfortably to Shopify’s platform, roadmap, major tech partners, competition, and common customer integrations & challenges. Bring executive presence to customer calls for high visibility deals.
• Ability to work cross-functionally with other teams to create a fuller enterprise experience
• Exhibits strength in the 5 Expectations of Leadership
  • Hire the Best People
  • Set and Hold High Standards
  • Create the Conditions for Success
  • Invest in Strong Relationships
  • Be Great Storytellers

Additional Information

If you’re interested in helping us shape the future of commerce, click the “Apply now” button to submit your application. We know that applying to a new role takes a lot of work and we value your time.

Experience comes in many forms, many skills are transferable, and passion goes a long way. If your experience is close to what we’re looking for, consider applying. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.