Senior Solutions Engineer/Architect, Multiple Segments (Remote, Americas)

Company Description

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $500 billion in sales for millions of merchants in 175 countries. Every 28 seconds, an entrepreneur on Shopify makes their first sale.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

Solutions Engineering at Shopify

Our Solutions Engineering team at Shopify is a critical role within our Revenue org that is our secret weapon in empathizing with our customers, driving business forward and acting as an internal product ambassador for the betterment of commerce for all. The SE team includes our crafts of Solutions Engineers, Solution Architects, Demo Engineering and Retail specialists – all working together to push our organization forward. This is a groundbreaking team you want to join!

About you

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:

• Care deeply about what you do and about making commerce better for everyone
• Excel by seeking professional and personal hypergrowth
• Keep up with an unrelenting pace (the week, not the quarter)
• Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
• Bring critical thought and opinion — and embrace differences and disagreement to get shit done and move forward
• Work digital-first for your daily work

Job Description

About the role

As a part of the Shopify Revenue team, the Solutions Engineering and Architect roles bring business value, technical aptitude, and product expertise. If you are drawn to a constantly innovating product, PaaS and to solutioning for technical and business challenges with prospective brands, this job is for you.

In this role, you’ll drive the technical solutioning and help shape the commerce strategy of our biggest, coolest new clients and bring that unique perspective back to our product team. You will engage on high value, strategic, and technically complex projects to ensure that any solutions built meet the needs of our merchants.

You’ll get to work on things like:

• Own the technical relationship with our most strategic and largest prospective clients
• Partner with Sales in leading requirements discovery, solution presentations, Proof of Concept builds and various workshop formats
• Architect the overall solution from front-end design to the backend by leveraging different experts on the team. Ensure all moving pieces fit well together and are accepted by relevant stakeholders.
• Act as experts on Shopify’s application ecosystem, integrations, platform and design/development processes.
• Provide in-depth Shopify knowledge to engage with technical and non-technical clients to demonstrate the possible solutions and the value of the platform as part of their technology stack
• Mentor and coach other client facing teams at Shopify on technical aspects of our platform
• Travel for customer on-site visits will be expected in the range of 15 - 25%.

Note: By applying to the Solutions Engineer/Architect posting, our recruiters and hiring managers across various segments will review your resume for open roles. We aim for you to apply once and have your resume evaluated by multiple teams to ensure the best match for the right roles.

Qualifications

What you need to apply / qualifications

• Minimum of 5 years of experience working with enterprise commerce customers in D2C, Retail and B2B as a Pre-sales Engineer or Solution Architect.
• Min 5 years of experience in Solutions Engineering, Architecture, Pre-sales Consulting, or e-commerce implementation.
• Solid understanding of cloud-based technologies, SaaS and PaaS fundamentals
• Solid understanding of technical strategy as it relates to operating and growing commerce businesses
• A solutions mindset - our largest and most advanced merchants like to push the boundaries of commerce and will often custom build solutions to achieve their goals.
• Passion to collaborate in a team-selling environment and share your expertise to help others learn
• Executive experience in consulting business & technical c-suite decision makers
• Strong troubleshooting and analytical skills combined with the desire to tackle challenges head-on
• Technical architecture, integration, and security expertise.
• Strong API knowledge (REST and GraphQL) for enterprise integrations
• A personable video conference presence with confidence and the ability to control the virtual room
• Strong time management and prioritization skills to support a number of opportunities, multiple concurrent client requests, and the ability to reprioritise on an ongoing basis.
• The ability to thrive on change, work well as part of a team and as an individual contributor, as well as the flexibility to work locally, regionally and globally in a matrixed organization. We evolve at a rapid pace and things change quickly, sometimes even daily!

Preferred Qualifications:

• Experience in retail and commerce design and implementation
• Solid understanding of Commerce related concepts such as headless, SEO, POS, and omni-channel
• Familiarity with development lifecycles, version control systems and development environments (git/Github is an extra plus)
• Knowledge of Shopify platform, business, and structure to drive decision making.

Additional Information

If you’re interested in helping us shape the future of commerce, click the “Apply now” button to submit your application. We know that applying to a new role takes a lot of work and we value your time.

Experience comes in many forms, many skills are transferable, and passion goes a long way. If your experience is close to what we’re looking for, consider applying. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.