Lead, Data Governance

Ready to be a Titan?

ServiceTitan is seeking a self-motivated Data Governance Lead to play a pivotal role in ensuring the accuracy, completeness, consistency, and reliability of our enterprise data assets. This position will be the driving force behind our data integrity, with a strong focus on data quality and analysis. You will support the design and implementation of data governance policies and procedures to elevate data quality standards and processes across various data domains. The Data Governance Lead will collaborate closely with data owners, data stewards, data consumers, and business stakeholders to pinpoint data quality issues, determine root causes, recommend solutions, and oversee their remediation. This role reports directly to the Director of Data Governance.

This position demands a blend of strong analytical skills, technical proficiency, meticulous attention to detail, and excellent communication to cultivate a data quality culture throughout the organization.

What You'll Do:

• Independently lead data governance initiatives, partnering with data engineers, data scientists, and business units to tackle data quality and governance challenges.

• Develop and maintain data dictionaries, data lineage, and data profiles.

• Champion data quality by conducting in-depth data analysis to investigate and diagnose the root causes of complex data quality issues.

• Mentor data quality analysts and serve as a subject matter expert, advocating for data quality and governance across the organization. This includes communicating risks, progress, and opportunities to both technical and non-technical stakeholders.

• Design, implement, and automate a robust data control framework, using AI tools and advanced techniques to create scalable solutions. This will include developing and implementing data quality checks, rules, and metrics while proactively identifying new validations to prevent issues before they arise, shifting our data management approach from reactive to proactive.

• Lead the entire process from creating Jira tickets for data quality issues to collaborating with cross-functional teams, ensuring issues are resolved with proper root cause analysis (RCA) and remediation plans.

• Identify and implement process improvements, encompassing workflows and tools. This self-starter role requires the ability to quickly identify an opportunity and execute on it without delay.

• Proactively identify and define new data validations and checks to prevent quality issues before they arise, shifting our approach from reactive to proactive data management.

• Take responsibility for data source identification, controls monitoring, and the overall data quality framework and management.

• Understand downstream impacts and effectively communicate data changes.

• Influence other teams to adopt data governance processes and procedures.

Required Skills:

• Bachelor's degree in Information Technology, Computer Science, or a related field. A Master's in Computer Science is a plus.

• 10+ years of experience in data governance and analytics.

• Strong practical experience with data governance and data quality management.

• Deep understanding of enterprise data ecosystems (SFDC, Workday, NetSuite etc.) and the ability to conduct hands-on data analysis.

• Proven expertise in SQL for data querying, analysis, and manipulation.

• Excellent problem-solving and critical thinking skills.

• Ability to distill complex data findings into actionable recommendations.

• Strong communication (verbal and written) and interpersonal skills, with the ability to explain complex technical concepts to non-technical audiences.

• Ability to collaborate effectively with cross-functional teams across multiple time zones.

• Strong understanding of data management concepts with hands-on experience using Snowflake.

• Familiarity with the Quote-to-Cash (Q2C) process.

• Demonstrated ability to identify, analyze, and resolve complex data quality issues, with strong attention to detail.

• Comfortable working under tight deadlines in a high-growth environment.

• Ability to leverage AI and machine learning tools to automate data quality monitoring, shifting the focus from manual checks to proactive, intelligent data management.

• Proven ability to work independently and as part of a team in a fast-paced, dynamic environment.

Preferred Skills:

• Understanding of various data domains and their specific data quality challenges (e.g., billing data, contracts data, financial data).

• Certifications in data management or data quality (e.g., CDMP) are a plus.

• Experience with scripting languages (e.g., Python) for data analysis and automation is a plus.

• Experience with data visualization tools (e.g., Tableau) to create data quality dashboards.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.