Customer Onboarding Manager – SaaS platform (remote work, contract based)

We are seeking a Customer Onboarding Manager to lead enterprise client onboarding onto our SaaS platform. This is a remote contract-based position that requires supporting clients in the Europe time zone. The successful candidate will have at least 3 years of experience in customer onboarding, customer implementation, technical consulting, or enterprise customer success.

Requirements

• At least 3 years of experience in customer onboarding, customer implementation, technical consulting, or enterprise customer success
• Strong client-facing communication skills with the ability to explain technical concepts to non-technical users
• Working knowledge of SaaS platforms, APIs, and enterprise integrations

Benefits

• Continuously stay up-to-date on onboarding playbooks, internal tools, and enablement materials
• Monitor progress and proactively assist clients between touchpoints to ensure adoption success
• Host client meetings and workshops to support platform adoption and collaboration workflows