Customer Care Advisor

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Key roles

You will advise customers on their insurance needs and make outbound calls to generate sales and renewals. The ideal candidate for this position is a highly reliable and focused individual who is looking to join a dynamic and high-performing unit.

Specific responsibilities (including but not limited to)

• Handling enquiries from customers through inbound telephone activity and email.

• Responding to all customer service requirements to agreed service levels, procedures and guidelines

• Providing relevant and accurate advice to customers through an in-depth knowledge of the business, and the services it provides

• Meeting and exceeding your assigned individual and team targets

• Resolving all queries on a first call resolution basis

• Making outbound calls to generate sales and renewals

• Always act in a compliant and secure manner in accordance with policy and procedures

• Demonstrating a united approach to achieving goals and working as part of a successful team

• Committing to future personal development and growth

Qualifications/skills

• APA qualification preferred

• Excellent attention to detail / accuracy

• Excellent communication skills; verbal and written

• Decision-making skills and sound numeric skills

• Sales negotiation and administration skills highly desirable

Experience

• Experience working in a pressurised environment with tight deadlines or call centre environment

• Experience working positively as part of a team and in supporting and motivating others to achieve team objectives

• Third Level qualification (Highly desired)

Benefits of working for Sedgwick in Ireland

• Bike to Work Scheme

• Tax Saver Travel Scheme

• Discounted onsite Gym Membership (Dublin 4)

• Discounted onsite Montessori (Dublin 4)

• EAP – Employee Assistance Programme

• Health Insurance Scheme

• Life Cover

• PHI – Permanent Health Insurance

• Exams & Professional Membership Fees

• Professional and personal development opportunities

Sedgwick Ireland is regulated by the Central Bank of Ireland (CBI). This role is subject to the Minimum Competency Code (MCC) as set out by the CBI. This code sets out the minimum professional standard for any person providing certain financial services, in particular when dealing with consumers. This role is classified as a Controlled function ( CF 4) and is subject to Fitness and Probity Standards, including the requirements outlined in the Individual Accountability Framework Act 2023. Successful candidates will receive training in relation to all regulatory requirements applicable to them. 

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.