We are seeking a Technical Support Engineer to serve as a frontline technical partner for schools and VAR partners across the UK and EMEA. The role involves responding to support queries, diagnosing and resolving product issues, and owning cases end-to-end.
Requirements
- Experience in customer-facing technical support, IT support, or similar role
- Strong understanding of networking fundamentals and infrastructure troubleshooting
- Hands-on experience with Active Directory and Windows Server environments
- Familiarity with firewall and network configuration
- Experience supporting ChromeOS, Android, iPad, and macOS devices
- Experience working with resellers, MSPs, or channel partners (advantageous)
- Experience in Education Technology (EdTech) or supporting schools/MATs (preferred)
Benefits
- 28 days total annual leave (20 days + 8 public holidays)
- 37.5-hour work week (Monday–Friday)
- Workplace pension with auto-enrolment in line with UK regulations
- £750 annual learning & development stipend
- Family-friendly policies, including statutory maternity and paternity leave
- Statutory sick pay for eligible employees
- Monthly salary payments
