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SecurlySE

Technical Support Engineer, Edtech

Securly is an educational technology company that provides cloud-based web filtering and AI-powered student safety solutions for K-12 schools, aiming to protect students online and support their well-being.

Securly

Employee count: 201-500

Salary: 65k-65k USD

United Kingdom only

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We are seeking a Technical Support Engineer to serve as a frontline technical partner for schools and VAR partners across the UK and EMEA. The role involves responding to support queries, diagnosing and resolving product issues, and owning cases end-to-end.

Requirements

  • Experience in customer-facing technical support, IT support, or similar role
  • Strong understanding of networking fundamentals and infrastructure troubleshooting
  • Hands-on experience with Active Directory and Windows Server environments
  • Familiarity with firewall and network configuration
  • Experience supporting ChromeOS, Android, iPad, and macOS devices
  • Experience working with resellers, MSPs, or channel partners (advantageous)
  • Experience in Education Technology (EdTech) or supporting schools/MATs (preferred)

Benefits

  • 28 days total annual leave (20 days + 8 public holidays)
  • 37.5-hour work week (Monday–Friday)
  • Workplace pension with auto-enrolment in line with UK regulations
  • £750 annual learning & development stipend
  • Family-friendly policies, including statutory maternity and paternity leave
  • Statutory sick pay for eligible employees
  • Monthly salary payments

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level
Mid-level

Salary

Salary: 65k-65k USD

Location requirements

Hiring timezones

United Kingdom +/- 0 hours

About Securly

Learn more about Securly and their company culture.

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Securly embarked on its journey in 2013, born from the vision of two network security veterans, Vinay Mahadik and Bharath Madhusudan, who collectively possessed over two decades of experience in the security realm. What began as a focused mission to provide cloud-based web filtering for K-12 schools soon blossomed into a comprehensive student safety platform. The company recognized the evolving digital landscape and the inherent risks and opportunities it presented to young learners. This understanding fueled their drive to create solutions that not only protected students online but also fostered a positive and productive digital environment.

Over the years, Securly has consistently pushed the boundaries of innovation in the EdTech space. They pioneered the use of artificial intelligence and sentiment analysis to detect signs of cyberbullying, self-harm, and violence, moving beyond simple content filtering to a more nuanced understanding of student well-being. This commitment to leveraging cutting-edge technology to address critical student safety concerns has been a hallmark of their growth. The company expanded its offerings to include tools for classroom management, parental engagement, and 24/7 monitoring by trained safety experts, creating an end-to-end solution for schools. This holistic approach, which they term '360 Cloud', aims to keep students safe, secure, and productive across all devices and locations. Securly's dedication to its mission has resonated within the education community, leading to its adoption by thousands of schools and the protection of millions of students globally. The company's evolution reflects a deep understanding of the challenges faced by modern educational institutions and a steadfast commitment to creating a safer digital world for every child.

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Securly hiring Technical Support Engineer, Edtech • Remote (Work from Home) | Himalayas