Advanced Support Engineer I

Delinea delivers intelligent privileged access management solutions that safeguard organizations in a complex IT landscape.

Delinea

Employee count: 1001-5000

United Kingdom only

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We are seeking a highly skilled Advanced Support Engineer – I to join our Global Technical Support team. This role requires a balance of technical expertise, escalated customer management, and problem-solving abilities across Delinea products/Platforms.

Requirements

Proven experience in enterprise-level customer support, technical support, and/or advanced troubleshooting roles for software solutions
Exceptional customer and case management skills, with the ability to prioritize and manage multiple cases effectively
Strong ability to work with difficult or frustrated customers while maintaining professionalism and rebuilding trust
Knowledge of networking protocols and troubleshooting (TCP/IP, DNS, routing, firewalls, etc.)
Solid understanding of the product’s operating system (Linux/Unix/Windows, depending on environment)
Working knowledge of software code debugging principles and techniques to analyze, troubleshoot, and understand product code functionality
Excellent English written and verbal communication skills, with the ability to explain complex technical concepts to diverse audiences
Strong analytical thinking, problem-solving skills, and attention to detail

Benefits

Competitive salaries
Meaningful bonus program
Excellent benefits, including healthcare insurance
Pension/retirement matching
Comprehensive life insurance
Employee assistance program
Time off plans
Paid company holidays

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About the job

Apply before

Mar 24, 2026

Posted on

Jan 23, 2026

Job type

Full Time

Experience level

Entry-level

Mid-level

Location requirements

United Kingdom

Hiring timezones

United Kingdom +/- 0 hours

Job categories

Advanced Technical Support Analyst IT Support Engineer Support Engineer

Skills

TCP IP DNS Routing Firewalls Linux Unix Windows Debugging Troubleshooting Technical Support Case Management Customer Support Networking Network Protocols Escalation Management

About Delinea

Learn more about Delinea and their company culture.

View company profile

Delinea is a pioneer in securing identities through centralized authorization, making organizations more secure by seamlessly governing their interactions. As a leading provider of privileged access management (PAM) solutions, Delinea empowers cybersecurity for the modern, hybrid enterprise. Founded on Zero Trust principles, we ensure that every user—human or machine—has only the access they need when they need it. Through our innovative platform, we centralize the management of identities, allowing organizations to apply context and intelligence throughout the identity lifecycle across both cloud and traditional infrastructures.

Our mission is to simplify the complexities of cybersecurity while enhancing productivity and operational efficiency. We stand out in the cybersecurity space by providing seamless solutions that prevent identity-related threats, thereby allowing organizations to focus on their core activities rather than security concerns. Delinea is the result of years of expertise brought together from Thycotic and Centrify, and our commitment to delivering unparalleled service and results has earned us the trust of thousands of organizations globally. With features that facilitate quick deployment and require significantly fewer resources to manage than competitors, Delinea makes privileged access accessible and secure.