Junior Customer Support Associate

• 6-month rolling contract
• Full-time (40 hours) or part-time (20 hours) available
• 40 hours per week - 8 hours per day on 5 days
• 20 hours per week - 4 hours per day on 5 days
• 5 days per week:
• 2 compulsory days - Wednesdays & Thursdays
• 3 optional days - chosen from Monday, Tuesday, Friday & Saturday
• Location: Remote working - must be living in the UK
• Salary: £23,850 pro rata

The role:

We are looking to bring on a Junior Customer Support Associate to help us to drive improved member outcomes and engagements in the programme.

The role primarily entails:

• Calling and onboarding people who have been referred to the programme via their GP onto the Second Nature programme.
• Calling our NHS and Partnerships members to provide guidance on how to follow the programme and to obtain weight loss data at certain time points.

Requirements

• This is a heavily task-oriented role. Therefore, the ideal person thrives in a high-paced environment. You're able to work to targets and are motivated by them.
• You're a quick learner and you easily adapt to new or changing processes.
• You'll need to be organised and structured in the way you approach your work to achieve the desired outcomes.
• You have a meticulous approach to the importance of accurate data entry.
• You'll need to be particularly thorough and detail-orientated when it comes to phone communications.
• You love communicating with people over the phone. Interacting with our members motivates you and gives you energy.
• You'll be comfortable dealing with sensitive conversations over the phone.
• You're highly empathetic and care about the problems our members are facing.