United States onlyAbout Season
At Season Health, we're revolutionizing healthcare through our innovative telehealth platform. We connect patients with expert clinicians, including one of the largest networks of registered dietitians nationwide, to help them achieve meaningful health outcomes. Our integrated approach combines personalized clinical care with a curated marketplace featuring national and local vendors, all enhanced by our proprietary AI technology. By bridging the gap between medical guidance and daily decisions, we're empowering individuals and families to make sustainable health choices that demonstrably improve both clinical outcomes and quality of life.
We are fortunate enough to be backed by top healthcare and consumer VCs such as LRVHealth, 8VC, and Andreessen Horowitz.
About the Role
As a full-time Care Coordinator at Season, you will serve as a key liaison between patients, clinicians, and care-related services to ensure comprehensive, person-centered care. You will play a critical role in assisting patients through every stage of their care journey, helping them access the resources they need, answering non-clinical questions, managing order fulfillment, and supporting overall patient satisfaction. This position requires excellent communication, organizational, and problem-solving skills, as well as a passion for improving healthcare outcomes.
You will collaborate with clinical experts, support new and existing patients, and help navigate their care experience, ensuring a seamless process from onboarding through ongoing care. As part of the Care Coordination team, you will contribute to refining internal processes, enhancing patient engagement, and providing outstanding customer support. This role reports to the Care Coordination Manager.
What You Will Do
- Support New Patient Onboarding: Assist patients in joining Season, including guiding them through the referral and registration processes.
- Patient Care Navigation: Help existing patients with all non-clinical aspects of their care, such as scheduling appointments, managing food orders, and collecting relevant health metrics.
- Order Fulfillment: Oversee and manage food orders, ensuring timely and accurate delivery in collaboration with team members.
- Customer Support: Respond to patient inquiries via phone, SMS, and email, delivering prompt, compassionate, and effective assistance.
- Team Collaboration: Work closely with clinicians and other Care Coordinators to ensure timely and high-quality support for all patients.
- Process Improvement: Identify opportunities to enhance care coordination and order fulfillment processes, contributing to the development of best practices.
- Advocacy: Advocate for patient needs across the organization, ensuring a high standard of patient-centered care.
- Contribute to the achievement of established clinical goals and objectives and adheres to department policies, procedures, quality standards and safety standards.
- Participate in meetings as appropriate.
About You
- 2-4 years experience in an administrative nutrition/clinical setting
- Exceptional customer service skills and a passion for supporting diverse patient populations.
- Strong problem-solving abilities with a proactive approach to challenges.
- Highly organized with excellent attention to detail and the ability to manage multiple tasks in a fast-paced environment.
- Strong written and verbal communication skills, with experience in phone, SMS, and email support.
- Ability to collaborate across teams and build strong relationships with colleagues and patients.
- Proficiency in Google Workspace, Notion and Slack (or similar platforms).
- Eagerness to contribute to a growing organization and improve processes.
- Comfort with ambiguity
- Excellent written and oral communications skills
- Ability to inspire and collaborate with colleagues from a wide array of backgrounds
What You Get
- A full-time hourly role at a competitive wage
- Medical, dental, and vision benefits provided to you and your dependents, including no-cost options
- Remote / flexible work arrangements
- Paid time off
- Training, mentorship, and ability to learn in a fast-paced, high-growth environment
- An opportunity to use your skills to help improve people’s lives at a mission-driven company
Interested? How to Apply:
To apply, please send us your resume (no cover letter is required). If selected, you will engage in 2 rounds of interviews to assess more in-depth your technical skill, knowledge, and working style.
More about Season
Season recruits, employs, compensates, and promotes regardless of race, religion, sex, national origin, ethnicity, gender identity, disability, age, veteran status and other protected status as required by applicable law and as a matter of our company ethics.
