Telemedicine Patient Coordinator

About Hone

Hone is an online medical clinic at the forefront of transforming healthcare and enhancing longevity. We use cutting-edge scientific advancements to empower men and women to take control of their health and unlock their full potential. Our people are the heart of everything we do and drive our success. We approach every project through our brand values:

• Champion Patient Needs
• Execute Relentlessly
• Communicate Constructively
• Collaborate Generously
• Turn Obstacles Into Opportunity
• Give With Gratitude

Hone has been fully virtual from day one and will continue to be a remote-first employer.

Our Ideal Candidate

Our ideal candidate is a mission-driven, motivated multi-tasker who is invested in work that is fulfilling and impactful. They embrace change and tackle challenges with enthusiasm. They have an “all-in” disposition towards work, understanding that we are a fast-paced, high-growth organization with evolving priorities. They can excel at both independent tasks and collaborative work, leading with clear and candid communication. They exhibit humble leadership—the ability to drive initiatives forward while remaining excited about continuous learning and development opportunities. They feel strongly about being part of a team that advocates for people to live longer and better lives.

The Role

We are seeking a dedicated and compassionate Telemedicine Patient Coordinator to join our team. As a Telemedicine Patient Coordinator, you will play a vital role in providing exceptional support to patients utilizing our telemedicine services. Your primary focus will be on delivering empathetic customer service, actively listening to patient needs, and providing timely and effective problem-solving. Through proactive communication and advocacy for the patient, you will contribute to building lasting relationships and driving continuous improvement within our organization.

Primary Responsibilities

Key responsibilities for this role include (but are not limited to) the following:

• Demonstrate empathy, educate patients about telemedicine services, explain the process, address concerns, and provide guidance on platform usage and features.
• Ask thoughtful questions to gather relevant information and provide personalized solutions that address each patient's unique situation.
• Demonstrate strong troubleshooting skills and creative problem-solving abilities to find optimal solutions.
• Document customer feedback, identify recurring issues, and contribute to the improvement of workflows and processes to enhance the overall patient experience.
• Provide regular updates to patients until the issue is resolved, ensuring they are well-informed throughout the process.
• Commit to continuous learning and improvement, staying up-to-date on new products, features, and best practices related to telemedicine.
• Escalate issues to higher-level support when necessary to ensure timely resolution.

Qualifications

In order to qualify for this role, candidates must meet the following criteria:

• Previous experience in a patient support role, preferably in a healthcare or telemedicine setting.
• Excellent communication skills, both verbal and written, with a strong focus on empathy and active listening.
• Strong problem-solving and troubleshooting abilities, with the ability to think creatively and find innovative solutions.
• Proven ability to handle challenging situations with patience and professionalism.
• Exceptional organizational skills and the ability to multitask effectively in a fast-paced environment.
• Familiarity with medical terminology, appointment scheduling, and billing processes is a plus.
• Commitment to maintaining patient privacy and data protection regulations, such as HIPAA.
• Proactive mindset with a passion for continuous improvement and learning.

Compensation

Compensation Range: $24.04-$26.46/hour (the equivalent of $50,000-$55,000 annually) with additional opportunities for overtime pay.

Benefits

Hone wants our team to be in the best condition of their lives, so we offer a range of benefits including:

• A remote-first work environment
• Competitive compensation and equity options
• Health, dental, and vision insurance coverage
• Short-term disability and basic life coverage
• Flexible Spending Accounts (FSAs)
• Lifestyle Spending Accounts (LSAs)
• We follow federal holidays and have uncapped time off
• Budget for the technology tools you need (laptop, monitor, and/or special software)
• A focus on company-sponsored activities to foster engagement (both virtual and in-person)
• Waived membership fees for any Hone team members utilizing Hone products

These benefits are available to full-time, regular employees, and not to independent contractors, temporary employees, or interns.

We are proud to be an equal-opportunity workplace committed to building a team culture that celebrates diversity and inclusion. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions. Please contact us to request accommodation.