Customer Support Team Lead

Become a part of a one-of-a-kind sailing yacht booking service. We are the first concierge service for skippers, successfully growing on the European market for 7 years: an easy and technology-driven way of renting a sailboat.

SEARADAR's Headquarters is in Vilnius, Lithuania, elected into the top 50 best Lithuanian startups and #3 with the speed of growth metrics.

We are a strong international team of captains, IT professionals, and sales worldwide.

Tasks

• Oversee the daily work of 6 CS managers.

• Assist managers in complex cases with clients and charter companies.

• Conduct case studies with managers.

• Monitor key metrics — NPS, SLA.

• Help to build and improve internal processes.

• Assist in the preparation of training materials and internal guides, participate in onboarding.

• Assist in prioritizing payments to charter companies.

• Communicate with charter companies.

Requirements

• You have at least 3 years of experience in Customer Success or Customer Support.

• You can hear and understand the client, and you want to take care of them.

• You can structure information, build processes, and prioritize tasks.

• You build good relationships within and between teams.

• You can switch between tasks quickly and easily.

• Not afraid to take responsibility.

• Fluent in Russian.

• Fluent in English - from B2.

Benefits

• Remote work - you can work from anywhere in the world;
• Working mode: 5/2 from 10 to 19 СЕТ. Mon - Fri out of season, from Tue to Sat - in season.
• Opportunity for professional development and training;
• Participation in corporate trips - once a year, we organize a week of sailing experience for all employees of the company;
• Flexible calendar of holidays - our employees live in different countries, so we offer them the opportunity to form their own calendar of holidays.