Customer Support Agent

About us

Scribe is where exceptional people come to do the best work of their careers. We are a Series B, product-led growth startup based in San Francisco. Scribe automatically creates step-by-step guides for any process, putting an end to hours spent taking screenshots and running training sessions. We’ve helped over 2 million users in 100+ countries document and share what they know. We have raised $55M in funding from top investors and are growing our revenue, user base, and product very quickly. Come join us in our mission to unleash and uplevel the world’s know-how!

About this role

At Scribe, excellent customer support is a key part of our growth. As a member of our talented support team, you’ll help resolve queries (email mostly), recommend solutions, and become an expert in both our users and our product. You’ll work with engineers and product managers to help solve problems and make Scribe easier and more natural to use. This job is remote friendly (you’ll have teammates around the world).

You could be a great fit if you have

• Excellent English communication skills, both written and verbal
• Ability to work in a team environment
• Strong problem-solving and analytical skills
• Familiarity with both Mac and Windows operating systems
• Ability to adapt and follow through extensive amounts of information on a weekly basis
• 4+ years of experience in Software Customer Support
• Understanding of how to optimize support processes and improve efficiency
• You are comfortable working with Zendesk or similar CRM products

Bonus

• Experience in subscription-based billing Customer Support
• Bachelor's degree in Computer Science, Communications, or a related field

In conclusion

Keep in mind that success in this role is considered natural communication with Scribe users, a positive attitude, and a willingness to learn, investigate and help!

If you are passionate about helping people and have the qualifications we are looking for, we encourage you to apply for this exciting opportunity.

At Scribe, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. Scribe is proud to be an Equal Opportunity and Affirmative Action Employer.