Call Center Supervisor

The Call Center Supervisor is responsible for leading and managing a team of Sales Setters within Scale Virtually, while also providing coaching and support to individuals in achieving their personal and professional goals. This includes providing coaching and mentorship to Sales setters, developing and implementing action plans, and tracking progress towards goals.

Key Responsibilities:

1. Lead and manage a team of Sales Setters, providing coaching and support as needed
2. Monitor and manage the performance of Sales Setters, including setting goals and conducting performance evaluations
3. Ensure that client inquiries and issues are handled efficiently and effectively by the team
4. Train and onboard new sales setters as needed
5. Collaborate with other teams, such as Quality and Training, to ensure that the sales setters have the necessary skills and resources to perform their roles effectively
6. Analyze data and metrics to identify trends and areas for improvement
7. Develop and implement strategies to improve the performance and satisfaction of sales setters
8. Provide coaching and mentorship to individuals in order to help them achieve their personal and professional goals
9. Develop and implement action plans with individuals to support the achievement of their goals
10. Track progress towards goals and provide ongoing support and guidance as needed
11. Conduct assessments and evaluations to identify areas for improvement and growth
12. Develop and deliver training and development programs, as needed
13. Maintain confidentiality and exercise discretion when working with sensitive information
14. Perform other related duties as assigned
15. Ensure that relevant data points are collected and tracked efficiently and accurately
16. Analyze data and metrics to identify trends and areas for improvement
17. Generate and present reports for their departments business review

Requirements

Requirements:

1. Willingness to do voice tasks
2. 3+ years of experience in a supervisory role in a call center or a Sales environment
3. 5+ years of experience in coaching, mentorship, or a related field
4. Strong leadership and management skills
5. Excellent communication and interpersonal skills
6. Demonstrated ability to coach and support team members
7. Experience managing performance and setting goals
8. Demonstrated ability to develop and implement action plans
9. Experience tracking progress towards goals and providing ongoing support and guidance
10. Ability to work effectively with individuals at all levels of Scale Virtually
11. Confidentiality and discretion when working with sensitive information
12. Proficiency in call center software and technologies
13. Bachelor's degree in a related field (preferred)

Benefits

• 55,000-65,000 PHP (Negotiable)
• PTO
• HMO