Philippines onlyClient & Virtual Assistant Success Lead - Philippines, Remote
Department: Magic EA
Employment Type: Permanent - Full Time
Location: Philippines
Reporting To: Assistent Operations Manager
Compensation: ₱38,000 - ₱42,000 / month
Description
About MagicMagic is a leading modern outsourcing platform that connects SMBs to high-quality remote workers, from SDRs to virtual assistants and more. With roots in Silicon Valley, and backing from top venture capitalists, our workers are supercharged with a combination of the latest AI technology and training.
Background
Our company came out of Y Combinator in 2015. Since then we've grown to 1000+ remote workers, with strong venture-backing (including Sequoia Capital) and over $30M in funding to date. We are fully remote across Asia and US time zones.Why does this role exist?
As a Client & Virtual Assistant Success Lead, you'll be the vital link ensuring success on both sides of our client-VA partnerships. This role puts you at the center of creating win-win outcomes, where you'll:
- Coordinate success strategies for both clients and virtual assistants
- Lead direct video interactions with international clients to ensure their satisfaction
- Coach and develop virtual assistants to achieve peak performance
- Bridge communication between clients and VAs to prevent misunderstandings
- Build lasting partnerships that drive mutual success and growth
- Create pathways for both client expansion and assistant career development
Your Day-to-Day Impact:
Client Success Management- Lead engaging video calls with international clients to understand their evolving needs
- Monitor client satisfaction and proactively address concerns before they escalate
- Coordinate solutions when clients face challenges with their virtual assistants
- Identify opportunities for clients to expand their VA services and grow their business
- Ensure smooth onboarding experiences that set clients up for long-term success
- Build strong client relationships focused on mutual growth and satisfaction
- Coach and mentor a team of 5-8 virtual assistants to achieve exceptional performance
- Coordinate professional development plans that advance VA careers while meeting client needs
- Provide feedback and training to help VAs exceed client expectations
- Monitor VA satisfaction and address concerns about workload, client relationships, or career growth
- Facilitate skill development opportunities that benefit both VAs and their clients
- Track VA performance metrics and celebrate achievements
- Bridge communication gaps when clients and VAs face misunderstandings
- Coordinate replacement processes when client-VA matches need adjustment
- Facilitate win-win solutions when conflicts arise between clients and virtual assistants
- Translate client business needs into actionable development plans for VAs
- Coordinate cross-training opportunities that benefit multiple clients and assistants
- Ensure both clients and VAs feel heard, valued, and successful in their partnerships
What Makes You a Perfect Fit:
We're on the lookout for someone who has:- Proven EA/VA Experience - Demonstrated experience working as a Virtual Assistant or Executive Assistant for international clients (US/AU preferred)
- Client Success Experience - Proven ability to ensure client satisfaction and build lasting professional relationships
- Team Coordination Experience - Any experience coordinating, mentoring, or supporting other people in achieving their goals
- Excellent English Communication - Professional-level written and verbal English for executive interactions
- Success-Oriented Mindset - Understanding of what drives both client satisfaction and employee success
- Win-Win Thinker - You always look for solutions that benefit everyone involved
- Success Coordinator - You excel at organizing people and processes for optimal outcomes
- Natural Facilitator - You help different stakeholders understand and support each other
- Growth Catalyst - You see opportunities for both clients and VAs to expand and improve
- Proactive Communicator - You anticipate needs and address issues before they become problems
- Empathetic Leader - You understand and care about success from multiple perspectives
1. Starting Terms:
- Fixed monthly salary + allowances
- HMO coverage
- Paid Time Off
- 13th month pay
- Government benefits (SSS, PhilHealth, PAG-IBIG)
- 9 PM - 6 AM shift (subject to change)
- 2-week comprehensive training provided
- As a startup focused on growth, we encourage internal mobility and skill development.
- Successful Account Leads often have opportunities to explore roles in:
- Team Management
- Operations
- Client Success
- Training & Development
- Project Management
- Complete pre-qualifying questions
- Interview with Recruiting Team
- Final interview with Operations Team
- Receive job offer
- Begin training program
United States
Chile only
Brazil only
Colombia only
Mexico only
Argentina only
Ecuador only
