Associate, Dealer Quality Transformation

It Starts Here:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:

The Associate, Dealer Quality Transformation will support maintaining the operation of the Dealer Quality department which includes but not limited to the following: Subject Matter Experts to translate LOB problems into requirements, process changes, test cases, data mapping, etc. The incumbent manages/assists with updating/creating business requirements and process documentation to create automated solutions. Incorporating automation to enhance Dealer monitoring capabilities, leading to quicker identification of issues. In addition, Associate, Dealer Quality Transformation will conduct analysis and interpreting dealers' portfolio performance trends; assessing dealer quality review effectiveness; end-to-end process analysis and design with an understanding of technical and operating challenges and solutions as they relate to the current and future business environment.

The Associate, Dealer Quality Transformation drives consensus on complex business solutions, demonstrates the capability to analyze business and technical requirements, and develops solutions to address the requirements. The Associate, Dealer Quality and Transformation compiles and reports data to Executive Management adhering to policy and procedures. Emerging talent with Python/SQL experience; Working knowledge of Power BI; Process Engineering/Process Flows; Data Analysis; Snowflake.

Services which includes but not limited to the following:

• Conducting dealer performance reviews for analyzing and interpreting dealers' portfolio data.

• Assess, develop, and execute a plan to implement business transformation and automation solutions including transition of reporting to Power BI and ongoing maintenance.

• Leveraging digital transformation to meet operational performance; Exploring intelligent automation as a tool for achieving strategic goal.

• Analyzing and interpreting dealers' portfolio data.

• Identifies, assesses, and documents business and functional requirements, recommending business priorities, and advising business on options, risks, and costs.

• Defines, develops, documents, and measures business processes and/or tools to ensure the highest level of efficiency and quality is achieved through business transformation and automation solutions while reducing support costs.

• Follows all standard operating procedures, guidelines, and best practices to produce valid and reliable quality data for the department.

• Maintains a comprehensive working knowledge of any department that interacts or serves the dealer client including policies, procedures, and systems.

• Supports cross-functional process improvement efforts and provides feedback to other business partners.

• Utilizes creative methods to generate results and to foster teamwork.

• Identifies trends and or low performing areas of the business.

• Participates in team related activities and meetings.

• Manages performance and reviews of all Dealer Partners information.

What You Bring:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's Degree : Business, Finance, Communications or equivalent degree. - Preferred.

• Equivalent work experience:: Equivalent combination of education and experience may be substituted in lieu of degree. - Required

• 5+ Years Banking/Finance Auto/Customer Service role or related experience required. - Preferred.

• Emerging talent with Python/SQL experience; Working knowledge of Power BI; Process Engineering/Process Flows; Data Analysis.

• Demonstrated leadership and management skills, including training and mentoring skills to coach the staff.

• Excellent communication, negotiation, sales and closing skills a must.

• Strong industry/product knowledge.

• Excellent written and verbal communication skills.

• Strong computer skills - Internet , Word, Excel.

• Ability to maintain confidentiality.

• Ability to multi-task and meet strict deadlines.

• Ability to lead, influence and direct peers, subordinates, and management.

• Ability to convey a sense of urgency and drive.

• Self-directed, self-motivated, and demonstrated experience providing ideas and solutions to further business understanding.

• Superior analytical, problem-solving, and organizational skills.

• Exceptional critical thinking, problem solving, decision-making, and influencing skills.

• Excellent organizational skills, attention to detail, personal ownership, and drive towards results.

• Demonstrated ability to establish and enhance processes to improve business results.

• Proven ability to leverage technology in business operations.

Certifications:

• No Certifications listed for this job.

It Would Be Nice For You To Have:

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

• Experience in Microsoft Office products.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range:

Minimum:

We Value Your Impact:

Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future.Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.