United States onlyWhat's the Short Version?
A New Account Representative supports new customers by processing new account paperwork quickly and accurately, confirming account eligibility, entering new account data in systems, and providing other account related assistance. It is critical that the potential customers' first experience is met with exceptional customer service.
What Will You Be Doing?
- Qualify potential or prospective customers to determine the nature of the business and ensure the account qualifies to do business with SanMar.
- Identify the state resale requirements for each customer and provide customers with the appropriate paperwork.
- Document pertinent information and enter data into multiple programs.
- Consistently meet department expectations for productivity levels.
- Effectively solve problems and find the best solution for both SanMar and the customer.
- Perform other duties as assigned.
- Comply with all policies and standards.
What Are We Looking For?
- 2+ years of SanMar Resale experience and be meeting all expectations
- Ability to maneuver effectively and efficiently through all computer systems as trained
- Flexible with change
- Strong customer service skills
- Ability to work with deadlines in a fast-paced environment
- Detail oriented
- Excellent organization, ability to multi-task and prioritize daily responsibilities
- Strong written and verbal communication skills
- Proficient typing and data entry skills
- Proficient in Microsoft Office Suite
- Able to work as part of a team and be self-directed with minimal supervision
- Comfortable with repetitive work and able to stay motivated
What's Our Offer?
Salary Range: You`ll earn between $20.29 - $25.00 (WA, NJ); $18.67 - $23.00 (MN, NV, TX, VA); $17.45 - $21.50 (AZ, ID, FL MT, OH, TN) on an hourly basis, depending on experience.
Bonus: You`ll be eligible for an annual discretionary bonus up to 5% of base salary.
Paid Time Off: You`ll accrue paid time off on a weekly basis based on hours worked up to 112 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off.
Additional Benefits:
- Comprehensive medical, dental, and vision benefits
- 401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle
- Life insurance
- Short/long-term disability coverage
- Paid maternity/paternity leave
- Pet insurance
What Should You Expect?
Remote: While performing the duties of this job, the employee is regularly required to sit; reach with hands and arms and talk or hear. The employee is frequently required to use hands to finger, handle or feel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Ability to work on computer for multiple hours with frequent interruptions. SanMar's Eastpointe office is located near Seattle, WA and our standard working hours are 8:00-5:00 PST. Quarterly travel may be required.
