UpdatePromise

UpdatePromise offers innovative solutions tailored for the automotive industry, focusing on Fixed Operations. The company’s offerings include a Consumer Experience Management System (CEMS), which enhances service appointment show rates and streamlines vehicle check-ins using tablet technology. Their methods aim for 85%+ service appointment show rates and aim for a significant increase in customer satisfaction. This hands-on approach ensures that dealerships can adopt successful Fixed Ops processes, providing a robust framework that includes digital multi-point inspections and AI-driven status updates, ensuring dealers can keep their customers informed every step of the way.

With a strong emphasis on integration, UpdatePromise partners with various OEMs, thus providing comprehensive solutions across multiple platforms. Their products include intuitive features such as integrated scheduling and virtual glovebox functionalities that aim to improve dealership efficiency and enhance customer experiences. The platform allows seamless communication and transaction processing, including payment options through PromisePay, which focuses on merchant processing services. Through their suite of services, UpdatePromise not only aims to meet dealership needs but also to elevate service standards in the automotive sector. Their commitment to a high level of service, combined with a suite of innovative features, positions UpdatePromise as a leader in transforming the automotive service industry.