Customer Service Associate

Salary Finance is seeking a Customer Service Associate to join their customer operations team, ensuring that regulatory communications are handled efficiently and customers receive exceptional support. The ideal candidate will have experience in customer-facing environments, strong communication skills, and a passion for technology and social impact.

Requirements

• Respond promptly and professionally to customer inquiries via live chat and email
• Diagnose and resolve customer queries related to loan applications, payments, and account updates
• Interpret and explain company policies, financial products, and service terms accurately to customers
• Maintain detailed and accurate records of all customer interactions and resolutions in the CRM system
• Prioritize and escalate unresolved or complex issues to relevant departments in a timely manner and follow up diligently
• Troubleshoot basic technical issues and collaborate with the tech team to report and resolve system-related issues
• Ensure compliance with data protection regulations when handling sensitive information
• Adhere to standard operating procedures and service-level agreements to meet performance benchmarks
• Identify recurring customer issues and share insights with the operations and product teams for process improvements
• Suggest enhancements to FAQs or knowledge base articles to reduce repetitive inquiries
• Promote customer retention by delivering exceptional service and building trust
• Share best practices and customer insights with colleagues to enhance team performance
• Participate in training sessions to stay updated on product changes, new processes, and compliance guidelines

Benefits

• 24 days of annual leave
• 10 public holiday days
• Private Medical for you and your immediate family
• Life Insurance for yourself