AI Quality Coordinator

Job Purpose

Job Purpose

AI Quality Coordinator is an integral part of our Data Services team. You will play a key role in ensuring top-notch quality for our AI projects. As part of the Train AI Data Services Team, you will help to support our management with our quality strategy. This includes QA workflows, data analysis, and tracking of quality KPIs. Your data service expertise in AI Data Quality will be essential to our success.About Enterprise Services The RWS Enterprise Services enables customers to reach their markets in any language and scale. We provide a wealth of services including localization, data services, testing, video, consulting and much more. Our global team of localization and technical experts work closely with customers building lasting partnerships that help make their products and services reach and resonate with their end users. It is a fast-paced and exciting business with many opportunities to work on state-of-the-art products and services for some of the world’s most innovative businesses. 

Job Overview

Key Responsibilities

• Help to define and support suitable quality frameworks, metrics, and strategies of Data Services projects.
• Perform detailed task analysis, defining key quality drivers and necessary skills, develop efficient and onboarding methodologies for our Data Services Vendors.
• Provide feedback to team/stakeholders.
• Support client quality escalations and collaborate with the team for root cause analysis.
• Support quality improvement plans for underperforming locales and vendors.
• Support data stakeholders and provide timely answers to their queries.
• Evaluate vendors and offer feedback with training on error trends.
• Support and help drive a robust auditor program with training.
• Collaborate with Solutions Architects to develop skill evaluation solutions and visualize quality metrics.
• Stay updated on AI industry trends and contribute to new opportunities.

Skills & Experience

• Previous experience rolling out quality data management and analysis is needed
• Educational background in Statistics, Psychology, Sociology, Cognitive Science, Data Analytics, or matching workforce experience in AI Quality Data is preferred
• Experience with Data Collection Quality, Annotation and/or evaluation tasks
• Power BI skillset is preferred
• Experience dealing with vendor management is preferred
• Very good communication skills
• Ability to collaborate, remotely, to help solve day to day tasks
• Ability to manipulate data, with skills in Excel/Google Spreadsheet, required; Advanced skills in Excel/Google Spreadsheet preferred
• Fluent English – you will be working as a part of an international team and English is our work language. Knowledge of other languages is not needed but welcomed.

Life at RWS

Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you’ll love life at RWS.

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

RWS Values

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.

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