AI Quality Coordinator

Job Purpose

AI Quality Coordinator is an integral part of our Data Services team. You will play a key role in ensuring top-notch quality for our AI projects. As part of the Train AI Data Services Team, you will help to support our management with our quality strategy. This includes QA workflows, data analysis, and tracking of quality KPIs. Your data service expertise in AI Data Quality will be essential to our success.

Job Overview

Key Responsibilities

• Help to define and support suitable quality frameworks, metrics, and strategies of Data Services projects.
• Perform detailed task analysis, defining key quality drivers and necessary skills, develop efficient and onboarding methodologies for our Data Services Vendors.
• Provide feedback to team/stakeholders.
• Support client quality escalations and collaborate with the team for root cause analysis.
• Support quality improvement plans for underperforming locales and vendors.
• Support data stakeholders and provide timely answers to their queries.
• Evaluate vendors and offer feedback with training on error trends.
• Support and help drive a robust auditor program with training.
• Collaborate with Solutions Architects to develop skill evaluation solutions and visualize quality metrics.
• Stay updated on AI industry trends and contribute to new opportunities.

Skills & Experience

• Previous experience rolling out quality data management and analysis is needed
• Educational background in Statistics, Psychology, Sociology, Cognitive Science, Data Analytics, or matching workforce experience in AI Quality Data is preferred
• Experience with Data Collection Quality, Annotation and/or evaluation tasks
• Power BI skillset is preferred
• Experience dealing with vendor management is preferred
• Very good communication skills
• Ability to collaborate, remotely, to help solve day to day tasks
• Ability to manipulate data, with advanced skills in Excel/Google Spreadsheet, is preferred
• Fluent English – you will be working as a part of an international team and English is our work language. Knowledge of other languages is not needed but welcomed.

Life at RWS

At RWS, we’re here for one purpose: unlocking global understanding.

As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.

We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.  

Over the past 20 years we’ve been evolving our own AI solutions as well as helping clients to explore, build and use multilingual AI applications. With 45+ AI-related patents and more than 100 peer-reviewed papers, we have the experience and expertise to support clients on their AI journey.

If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.

We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.

RWS Values

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as One RWS.

For further information, please visit: RWS  

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

Covid Vaccination - All RWS employees hired for positions that require working on-site at RWS offices, customer offices, travel on behalf of RWS, and/or in-person meetings will be required to comply with the RWS USA COVID-19 Vaccination and Testing Policy. RWS complies with federal, state, and local laws regarding accommodations related to this policy.

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