AI Policy Lead

Job Purpose

We are seeking a highly organized, process-driven AI Policy & Compliance Lead to serve as the critical bridge between our internal operations, partner teams, and our primary client. This role is designed for a project and program management expert who thrives in high-stakes environments, excels at technical enablement, and can navigate complex audit cycles with precision.

As the AI Policy Lead, you will be the primary point of contact for client policy compliance, change management, and technical enablement.

Job Overview

Key Responsibilities

• Audit Ownership: Lead the end-to-end, twice-annual audit process, serving as the primary liaison between internal teams, external auditors, and client counterparts.
• Documentation & Redaction: Oversee the meticulous compilation and redaction of evidence, ensuring all documentation meets Statement of Work (SOW) requirements.
• Ongoing Compliance: Develop and maintain processes for tracking ongoing compliance with contract requirements, liaising with cross-functional partners.
• Operational Readiness: Facilitate all client-driven technical changes, including hardware rollouts, new technical requirements, and program-wide policy shifts.
• Tooling Collaboration: Partner with the Solutions team to deliver and maintain dashboards and account-level data sources.
• Knowledge Management: Act as the primary creator and owner of all Confluence documentation, ensuring process documents are updated in real-time as policies evolve.

Skills & Experience

• 5+ years in Project/Program Management, specifically within Data Services or AI Operations.
• Advanced Excel/Google Sheets skills for data orchestration and reporting.
• Familiarity with MANGO/FAANG vendor ecosystem or similar large-scale tech client environments is a significant plus.
• Technical Fluency: Comfortable with learning new platforms, tools, and skills.
• Process Optimization: Demonstrated ability to create, document, and implement standardized operational procedures (SOPs) to ensure cross-functional adherence to client-driven policies.
• Data Management: Strong analytical skills with the ability to audit, correct, and report on high-fidelity data sets under strict weekly deadlines.
• Operational Agility: Ability to manage fluctuating workloads, including the capacity to provide intensive support during peak audit periods (40+ hours weekly) and pivot between administrative and technical tasks.

Base Pay

$90,000 - $100,000 / year

Actual rate of pay may vary based on factors including, but not limited to: position offered, location, education, training, and/or experience. Total compensation may also include variable incentives, bonuses, benefits, and/or other perks, as outlined in any formal offer made.

*Candidates must reside in State advertised to be considered

Life at RWS

Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you’ll love life at RWS.

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

RWS Values

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.

Covid Vaccination - All RWS employees hired for positions that require working on-site at RWS offices, customer offices, travel on behalf of RWS, and/or in-person meetings will be required to comply with the RWS USA COVID-19 Vaccination and Testing Policy. RWS complies with federal, state, and local laws regarding accommodations related to this policy.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.