Coord, RCI Shipboard Event

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

The Royal Caribbean Group has an exciting career opportunity for a full time RCI (Royal Caribbean International) Shipboard Event Coordinator.

This position sits in Florida

Position Summary:

This position coordinates all pre-sailing meeting and event requirements for all groups assigned by ship. Coordinator is responsible for overseeing amenity reviews and Lounge applications for groups as assigned by ship. Also serves as the primary shore side contact for Group Onboard Group Coordinator, and is responsible for problem resolution and support. Specialist ensures all onboard programs are requested and confirmed prior, and supports travel partner and shipboard team with amendments and revisions of existing onboard arrangements.

Essential Duties and Responsibilities:

• Responsible for securing the venue space on board for all Groups and coordinating shipboard events for every group sailing on assigned ship(s).
• Acts as main point of contact for Travel Partners requesting information on: Ship Specific- meeting space capacities and measurements, appropriate venues, alternate functions, time or venues and advises Travel Partners and/or clients in need of support in the event planning aspects of their programs
• Liaison with other Departments: Hotel Operations, Entertainment, Food & Beverages, Casino Operations, Onboard Revenue, Marine Operations, etc. to provide best possible customized onboard experience for Groups business.
• Conduct final amenity reviews at prelim and voyage sailing reports to ensure accuracy and provide necessary feedback to ships and Groups before and after each sailing.
• Schedules and completes regular Conference Calls with the assigned Onboard Group Coordinator(s) to review upcoming groups, and ensure seamless deliver of promised group programs.
• Responsible for completing introductory calls to all Affinity groups booked on assigned ship within one week of booking to clearly explain expectations and prevent miscommunications between Royal Caribbean Cruise Lines and the travel agency
• Addresses problems, complaints and requests and resolves by phone or through written correspondence according to response guidelines and Quality Assurance metrics.
• Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Financial Responsibilities:

• Shipboard Event Specialist is responsible for ensuring accurate pricing for onboard amenities and products. Additionally, must negotiate with travel partner and other departments to accurately price unique and custom offerings as requested by Travel Partners.

Qualifications, Knowledge and Skills:

• Bachelor’s degree (BA) from a four-year college or university and one year of related experience; or an equivalent combination of education and experience required.
• Excellent communication skills required.
• Two years of experience in Hotel Event planning or Group Coordination required
• High-volume deadline-oriented environment focusing on maintaining attention to detail.
• Ability to make decisions in situations where multiple variables and tight deadlines exist, assess complex situations and make mutually beneficial decisions where limited standardization exists, and assess the most complex and non-routine situations.
• Ability to work, interact and communicate with external/internal customers at all levels.
• Must build and maintain successful business relationships with external customers as well as co-workers in order to successfully service their needs.
• Ability to write reports, memos and business correspondence.
• Ability to read and comprehend complicated instructions, short correspondence, memos and procedure manuals.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization also required.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand, walk, and reach with hands and arms. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.