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Rocket LawyerRL

AI UX Conversational Analyst Intern

At Rocket Lawyer, we believe everyone deserves affordable and simple legal services.

Rocket Lawyer

Employee count: 201-500

Salary: 32k-39k GBP

United Kingdom only

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About Rocket Lawyer

We believe everyone deserves access to affordable and simple legal services. Founded in 2008, Rocket Lawyer is the largest and most widely used online legal service platform in the world. With offices in North America, South America, and Europe, Rocket Lawyer has helped over 30 million people create over 50 million legal documents, and get their legal questions answered.
We are in a unique position to enhance and expand the Rocket Lawyer platform to a scale never seen before in the company’s history, to capture audiences worldwide. We are expanding our team to take on this challenge!

About your role

Rocket Lawyer is making the law affordable and simple. You will join the Rocket Copilot™ team to help us bridge the gap between complex legal logic and a friendly, human-centric conversational experience. This is a high-impact role where you will see your work live in a product used by millions.

How you will make a difference day to day

  • Transcript Analysis: Review anonymized chat logs to identify where Rocket Copilot "hallucinates" or where users feel frustrated by legal complexity.
  • Research Design: Work with product, design, data, legal, and engineering teams to establish user-value focused research questions to assess user value and value gaps in our products.
  • User Research Support: Help coordinate and take notes during usability sessions where real users interact with our AI agents.
  • Quality Audit: Maintain a "Library of Truth"—documenting the best-performing conversational patterns to be reused across the platform.
  • Outcome focused: Focusing on producing insights on which conversations lead to conversion and engagement
  • Prompt Testing: Run "A/B tests" on different AI prompts to see which version provides the most helpful, legally safe, and engaging response.
  • Style Guide/ Rubric: Based on your insights during this internship, create a style guide on voice and tone to which users respond better

What you’ll need

  • Recent Grad: Research focused Masters degree in Linguistics, Cognitive Science, or a similar field.
  • Analytical Curiosity: You love digging into data to find the "Why" behind a user's behavior.
  • Writing Skills: You can take a 10-sentence text and turn it into a 2-sentence conversational response without losing the meaning.
  • Research Background: You have undertaken previous research projects in different areas. Cataloging experience is a plus.
  • Some familiarity with LLMs (like Gemini) and a desire to learn professional tools
  • Mission-Aligned: You believe that everyone, regardless of their bank account, should have access to legal protection
  • Language/ Translation Skills: You can understand the nuances in analyzing the style, tone and language used by Copilot, and identify where users respond positively.

Interview Process:

  • Recruiter Phone Screen
  • Role Assessment(s)
  • Hiring Manager Interview

We welcome applications from candidates who may require future sponsorship after six months (e.g., those currently on student/graduate visas). However, due to processing timelines, we are unable to consider applicants needing immediate sponsorship at this time. Please note that we only provide sponsorship for engineering roles.

Reports to: Principal Product Manager
Location: Remote, but you must be located in the UK during the internship
Duration: June 8, 2026 - August 14, 2026, working 37.5 hours per week

Actual compensation packages are determined by various factors unique to each candidate, including but not limited to skill set, depth of experience, certifications, specific work location, and performance during the interview process. In addition to base salary, this role may include variable compensation and be eligible for an equity grant, depending on the position and level.

Base salary range:
£32,034—£39,000 GBP

By applying for this position, your data will be processed as per Rocket Lawyer Privacy Policy.

About the job

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Posted on

Job type

Intern

Experience level

Salary

Salary: 32k-39k GBP

Education

Postgraduate degree

Location requirements

Hiring timezones

United Kingdom +/- 0 hours

About Rocket Lawyer

Learn more about Rocket Lawyer and their company culture.

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At Rocket Lawyer, we believe everyone deserves affordable and simple legal services.

A vision for justice

Laws are intended to protect and empower us—but for many, justice is out of reach. Most small businesses and hard-working, everyday people don't have access to affordable legal services to help them put their affairs in writing or enforce their rights with reliable counsel.

At Rocket Lawyer, we want to make the digital tools of justice available to more people than ever before. I'm proud to say that since our founding in 2008, nearly 30 million people have created Rocket Lawyer accounts. That equates to over 1 in 9 American adults who can make and sign legal documents, get affordable attorney advice, and incorporate their businesses with confidence. That's legal made simple.®

Legal made simple®

Rocket lawyer is the world's first global legal services platform. Since 2008, we've helped nearly 30 million business, families, and individuals get the legal help they need, at a price they can afford

  • Over 50 million documents created: From business and real estate to estate planning, we offer 1,000+ legal documents for almost any legal need.

  • 2 million businesses served: Incorporation is just the beginning. We provide lifetime business protection and compliance support.

  • 325K legal questions answered: Rocket Lawyer members rely on us to connect them with trusted attorneys at a fraction of the traditional cost.

  • 1 team: We are a unified team operating globally with offices in 7 countries and remote employees in 5 U.S. states.

Rocket Lawyer DNA

Our DNA represents the values that we share as a team. These 10 principles define how we collaborate and work together:

  1. We're a team on a mission. We support, train, and cheer for each other while being committed to chasing our mission to make the law affordable and simple.

  2. We are customer focused, value obsessed. Understanding the people who use our products always comes first. All value starts with effectively and ethically delivering value to them.

  3. We're thinkers. We foster a curious and intelligent culture—one that encourages everyone to think both creatively and critically.

  4. We communicate as if lives depend on it. Frequent, transparent, communication is the most essential ingredient for us to successfully complete our mission. Without communication, productive teamwork is impossible.

  5. We own it. Everything must be owned. Everything that we build, sell or deploy has to be owned by someone on our team. No orphans can be left alone, so take the initiative to commit and own it.

  6. We deliberate, decide, and deliver. Open, public, and respectful conversation from diverse teammates is critical to arriving at the right decision—it takes courage, but it’s healthy. Once the decision is made, we execute as a team to deliver what was decided.

  7. We are all doers. Everyone is an individual contributor. Some of us are also leaders. In this setting, the best way to lead is by example. The fast track to success is about showing ambition—be a great contributor who also helps others grow.

  8. We can recognize failure, retreat, and overcome. Periodically question whether resources would be better allocated someplace else if the mission at hand isn't delivering value. The most courageous and valuable action can be cutting immediate losses in order to preserve resources for the next fight.

  9. We celebrate! We are a culture of positivity. Celebrate wins! Product releases, closings, sales, and customer success stories. Celebrate hitting milestones & targets. Celebrate birthdays, holidays, and each other.

  10. We know ourselves. This one belongs to you. It’s your unique strand of our DNA.

Why Rocket Lawyer?

You've probably come to expect certain perks like free food and competitive benefits. We've got those covered, but here's what makes Rocket Lawyer unique:

  • Forge a new frontier: There are so many interesting challenges to explore. From blockchain-enabled contracts to global enterprise growth, the roadmap is very exciting.

  • Chart your own path: Our goal is to provide a supportive and inclusive environment, where everyone has the opportunity to learn and grow personally and professionally.

  • Live your best work life: Within our culture of trust and flexibility, you'll have the autonomy to do great work, and still live a well-balanced life outside of the office.

  • Bring your whole self: We understand that there's more to you than your job title. At Rocket Lawyer, we celebrate our differences. We welcome diverse backgrounds and respect unique perspectives.

  • Put family first: At Rocket Lawyer, family is important. Our comprehensive benefits offering is designed to support and protect you and your loved ones at all stages of life.

  • Join us for the long haul Enjoy the stability of an established company with a proven business model—We're profitable while still providing value to our customers. Many happy team members have been here for 5+ years.

Employee benefits

Learn about the employee benefits and perks provided at Rocket Lawyer.

View benefits

Disability insurance

Disability benefits for employees.

Pet insurance

Comprehensive pet insurance options.

Wellness benefits

Wellhub & ClassPass fitness platforms.

Life insurance

Life insurance so you don't have to worry.

View Rocket Lawyer's employee benefits
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Rocket Lawyer

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